Admin worker sacked after calling customer a ‘tw*t’ in an email awarded £5,000

A part-time admin idiosyncratic who was sacked for calling a lawsuit a ‘twat’ successful an email sent by mistake has won much than £5,000 successful an unfair dismissal claim.

Meliesha Jones, who worked astatine Vale Curtains and Blinds successful Oxford, was dismissed for gross misconduct successful June 2023 aft accidentally sending a connection to a lawsuit that was meant for a colleague.

The lawsuit had made ‘repeated complaints’ and tried to get a afloat refund of the outgo of his curtains.

In an email, Ms Jones wrote to the company’s installations manager Karl Gibbons: ‘Hi Karl – Can you alteration this… he’s a twat truthful it doesn’t substance if you can’t.’

But she pressed ‘reply’ alternatively of ‘forward’, sending the email to the lawsuit alternatively of Mr Gibbons.

Shortly aft the email had been sent, the customer’s woman called her to say: ‘Is determination immoderate crushed wherefore you called my hubby a twat?’

A ‘shocked’ Ms Jones apologised profusely, putting the telephone connected loudspeaker truthful a workfellow could hear.

The lawsuit past demanded to talk to the manager, Jacqueline Smith.

Mrs Smith apologised to the lawsuit for Ms Jones’ email, and told her that her workfellow would beryllium reprimanded.

The lawsuit past asked however she would beryllium compensated, and was told she could not get her curtains for free.

She past threatened to spell to the property and societal media with the issue, truthful Ms Smith said she would analyse the substance further and get backmost to her.

Ms Jones said she had offered to wage the lawsuit £500 retired of her ain pouch arsenic a ‘gesture of bully will’.

The lawsuit past contacted the institution directly, making further threats astir publicising the incidental earlier leaving a mediocre reappraisal connected TrustPilot.

The managerial squad astatine Vale Curtains and Blinds decided to ‘get escaped of’ Ms Jones, who was dismissed ‘following the disgraceful email that was sent to your hubby successful error’, a missive to the lawsuit read.

Ms Jones was awarded £5,484.74 aft the employment tribunal ruled that she had been dismissed connected unfair grounds.

Employment Judge Akua Reindorf KC said: ‘I reason from the grounds earlier maine that the main crushed for his determination was that the lawsuit and his woman had made threats to publicise the Claimant’s email successful the press, societal media and/or Trustpilot.’

She added the institution had ‘decided to sacrifice the claimant’s employment for the involvement of appeasing the lawsuit and heading disconnected atrocious reviews, and wholly unreasonably failed to see different much proportionate ways of achieving the aforesaid outcome’.

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