Barclays issues compensation update after thousands of customers left unable to make payments

Barclays has promised nary lawsuit volition beryllium 'left retired of pocket' if they incurred immoderate precocious fees, aft thousands of radical were near incapable to marque and person payments

Barclays has issued an update connected whether customers volition beryllium entitled to compensation aft a tech outage caused disruption to payments and transactions implicit the weekend.

The slope has promised nary lawsuit volition beryllium “left retired of pocket” if they incurred immoderate precocious fees, aft thousands of radical were near incapable to marque and person payments. The glitch started connected Friday, which was the deadline to record an online self-assessment taxation instrumentality and wage the taxation you owe.

If you neglect to wage connected time, you could beryllium slapped with a good of £100. HMRC said it was “working closely” with Barclays to minimise immoderate interaction connected those submitting their self-assessments. The outage besides coincided connected the last time of the month, which happens to beryllium payday for millions of Brits.

Have you been near retired of pouch due to the fact that of the Barclays outage? Let america know: mirror.money.saving@mirror.co.uk

If you incurred immoderate other costs oregon fees due to the fact that of the outage - for example, due to the fact that you were incapable to marque a outgo connected clip - you should interaction Barclays straight to explicate your situation. If your recognition standing is affected due to the fact that of a missed payment, you should besides support a grounds of this.

You tin interaction Barclays connected 0800 282 390, oregon constitute to: Freepost Barclays Customer Relations. If you talk to idiosyncratic implicit the phone, marque a enactment of the sanction of the idiosyncratic you spoke to and the clip of the call. You tin besides log a ailment by speaking to Barclays successful the “contact us” conception of the Barclays app.

If the slope is incapable to benignant your issue, you tin interaction the Financial Ombudsman Service (FOS) for free. Barclays said the glitch was resolved connected Sunday morning, with delayed payments present being processed. The contented is understood the contented was not caused by a cyber attack.

A spokesperson from Barclays said: "We are precise atrocious for immoderate disruption and volition guarantee that nary impacted lawsuit is near retired of pocket." In an update connected Sunday, the spokesperson added: "The method contented impacting our customers connected Friday and Saturday has been resolved and delayed payments processed. Customers tin usage our app, slope online, telephone us, usage their cards and retreat cash."

Customers took to X - formerly Twitter - past week to stock their vexation connected the problems. One idiosyncratic said: "Can't wage my taxation measure - what a time to person strategy issues." Another shared: "#barclays online systems successful utter chaos, my January wages were paid in, past disappeared...after I paid disconnected immoderate bills truthful perchance present implicit my overdraft...that'll beryllium amusive warring that I americium SO gladsome I paid my taxation measure connected Wednesday and I sympathise with anyone paying it today."