Barclays issues update as customers fume that payments are STILL missing from accounts despite ‘fix’

BARCLAYS customers are inactive fuming arsenic their payments are inactive missing from their accounts contempt a hole to a large outage implicit the weekend.

The work disruption began connected Friday and customers reported that they were incapable to log into their mobile banking app and net banking services.

It meant that customers who needed to cheque if their wage had been paid into their relationship oregon wage their bills, could not bash so.

Although the slope announced connected Sunday that the technical contented had been resolved, complaints proceed to flood societal media today. 

Many customers study connected social media that their relationship balances stay incorrect, portion others assertion that payments are inactive missing.

One lawsuit said connected X (formerly Twitter): "My equilibrium is inactive not right?

"I've besides not received a payment! When volition this beryllium fixed, please?"

Another said: "My equilibrium inactive hasn't been updated for 4 days and your 'chat' fails to beryllium of immoderate help."

A 3rd lawsuit said: "You said this yesterday and everything volition beryllium updated by the extremity of the day.

"But my nonstop debit went retired this morning and I'm present successful a £400 overdraft adjacent though I don't person one?

"My different bills won't spell retired I volition miss my payments and could beryllium liable yet you are conscionable utilizing a bot to reply to radical connected the chat and the app is inactive not moving either."

A 4th said: "I haven't had immoderate replies either and my equilibrium inactive hasn't been corrected."

The slope was incapable to connection a revised timeline for erstwhile each accounts would beryllium afloat restored and accurate.

However, it assured The Sun that each payments volition present beryllium processed arsenic normal, careless of the existent discrepancies successful relationship balances.

A Barclays spokesperson added: "We are moving connected bringing balances up to day for immoderate of our customers and addressing immoderate outstanding issues.

"We are precise atrocious for immoderate disruption and volition guarantee that nary impacted lawsuit is near retired of pocket.

"Our telephone centres and branches are unfastened and we volition beryllium proactively contacting customers who whitethorn beryllium vulnerable."

Customers who are inactive experiencing difficulties tin interaction Barclays connected 0345 734 5345.

During past week’s disruption, DownDetector, a website that tracks work outages, reported that implicit 5,038 individuals experienced issues with the bank’s online services.

More than fractional of the reported problems—over 50%—were linked to difficulties with mobile banking.

Additionally, 42% of users reported occupation accessing net banking, portion others highlighted issues with checking their balances and processing payments.

At the time, scores of radical queued astatine ATMs crossed the UK to retreat what they believed to beryllium "free" currency during the outage.

The hashtag #BarclaysGlitch began trending connected societal media arsenic slope customers rushed to their nearest currency machines to retreat up to £250.

Many wrongly assumed the currency was “free” owed to their relationship balances not updating aft the withdrawals.

However, a spokesperson for the slope has issued a warning, clarifying that immoderate money withdrawn volition inactive beryllium deducted from customers’ accounts. Those who took vantage of the glitch whitethorn beryllium successful for an unwelcome surprise.

Can I assertion compensation for the outage?

Banks bash not person to wage compensation to customers if determination has been a driblet successful service, dissimilar telecoms companies.

If you person incurred other costs arsenic a effect of work issues past you are apt to get your money back.

For example, if a measure outgo does not spell done due to the fact that of the outage and you are charged a interest for missing it, you should beryllium capable to assertion the wealth back.

If your recognition standing is affected by the work outage and you person a precocious outgo interest due to the fact that you were incapable to marque a transaction past you should support a grounds of this.

If you talk to anyone to effort and resoluteness the contented past constitute down their sanction and erstwhile you spoke to them, what you talked astir and what they advised you to do.

You tin find much accusation astir however to kick connected the Barclays website.

Gather grounds of the contented truthful you tin marque a ceremonial ailment to your slope directly.

What tin I bash if I’m unhappy with the compensation?

If you are unhappy with however your ailment was handled past you tin interaction the Financial Ombudsman Service (FOS) for free.

The FOS is an autarkic assemblage that volition see the grounds you contiguous and marque a determination astir the actions your slope indispensable take.

The FOS tin usually get progressive 15 days aft you person raised concerns with the bank.

For IT strategy outages astatine a bank, the FOS said the compensation depends connected your concern and if you mislaid retired arsenic a result.

If it thinks your slope has done thing incorrect and treated you unfairly, the FOS volition inquire it to enactment things right. 

This volition beryllium connected your circumstances and however you’ve been affected.

It could see telling the slope to wage compensation to:

• Make definite you bash not extremity up retired of pocket
• Recognise the inconvenience and occupation you’ve been through

It tin besides archer the slope to take steps to guarantee you’ve not mislaid retired immoderate different mode - for illustration by telling it to close your recognition file.

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