2 hours ago
1
AI has been utilized to categorise grievances based connected location, including to the colony level, and to filter retired spam entries from genuine ones. (File)
With lakhs of nationalist grievances lodged connected its centralised portal each year, the Union authorities is apt to motorboat an artificial quality (AI)-powered chatbot to assistance users lodge complaints oregon appeals, The Indian Express has learnt.
The chatbot volition soon beryllium launched connected the existing Centralised Public Grievance Redress and Monitoring System (CPGRAMS) tally by the Department of Administrative Reforms and Public Grievances (DARPG), it is learnt. The portal allows users to lodge grievances with immoderate Union oregon authorities authorities ministry oregon department.
DARPG caput V Srinivas said that the authorities is already utilizing AI to categorise the grievances it receives into astir 22,000 antithetic categories. Now, helium said, a ChatGPT-like chatbot developed by Bhashni, a part nether the Digital India Corporation, volition beryllium launched soon. The adjacent procreation of CPGRAMS is besides successful the works and is apt to beryllium completed by June 2025.
“The purpose is to supply simpler registration to users and faster, much susceptible grievance officers,” helium said.
Users volition beryllium capable to inquire for assistance filing a ailment oregon appeal. Since past year, AI has been utilized to categorise grievances based connected location, including to the colony level, and to filter retired spam entries from genuine ones, helium said.
Last year, till November 30, 19.45 lakh grievances were received and 17.37 lakh citizens registered connected the portal from 2019 to 2023, arsenic per DARPG’s yearly study for 2023. On average, the grievances lodged successful 2023 were disposed of successful 17 days. Among ministries oregon departments with the astir grievances, the Department of Financial Services (Banking Division) of the Union Finance Ministry had the highest fig (1.61 lakh), followed by the Labour and Employment Ministry (1.50 lakh) and the Department of Agriculture and Farmers Welfare (1.15 lakh).
Among states, the Uttar Pradesh authorities had by acold the highest grievances successful 2023 astatine 2.31 lakh, followed by Gujarat (45,062) and Assam (41,837).
First launched successful 2007, the CPGRAMS portal, pgportal.gov.in, allows citizens to register, record a grievance and way their presumption utilizing a unsocial ID. The users tin besides record appeals if they are not satisfied with the reply fixed by the grievance officer. Among the kinds of complaints accepted connected the portal are service-related issues, similar complaints regarding energy connections and h2o supply, arsenic good arsenic corruption allegations against authorities officials. The portal states that issues related to the Right to Information (RTI) Act, tribunal matters, and spiritual topics are not addressed.
.png "indianexpress.")
.png "khaleejtimes")
.png "arabnews")
.png "gulfnews"){kind=logo}
English (US) · 
Hindi (IN) ·