Daughter who kept receiving letters to late dad redirected them to cemetery

A grieving girl bushed of companies sending letters to her precocious begetter returned them with a caller code – the cemetery wherever he’s buried.

Rachael Clark said her household person received galore letters and emails from the DVLA and Scottish Power addressed to her begetter Richard Clark, who died aged 82 successful 2022.

This is contempt informing them some that her begetter was nary longer alive.

In an upsetting coincidence, a missive from the DVLA adjacent arrived connected October 25 – the day of his death.

In the letter, the authorities bureau asked Richard to renew his licence which had ‘expired’.

Rachel was truthful aggravated she returned it to the DVLA with the code of wherever he’s buried, Belper Cemetery successful Derbyshire.

But she said it’s Scottish Power that has been peculiarly bad, with the household bombarded with correspondence addressed to Richard. .

The concern became truthful distressing Rachael moved her parent Pat, 82, to a antithetic vigor supplier.

The 56-year-old acquisition manager, said: ‘It is conscionable truthful painful. It drags up each that nonaccomplishment and grief each implicit again.

‘I conscionable deliberation they don’t care, they are putting nett earlier people, and yet they are not bothered astir the knock-on effects of that.

‘It’s been chiefly emails from Scottish Power.

‘They’ve been the biggest origin of angst arsenic it’s been 2 years of trying to get dads details removed from mum’s account.

‘Ever since we mislaid dada we’ve called them asking them to region his name, we get endless emails.’

Just weeks earlier the 2nd day of his decease Scottish Power emailed him, asking him to supply a caller password.

Rachael, a improvement manager, said: ‘Scottish Power’s full cognition close crossed the committee has been ‘we don’t care’.

‘We were conscionable speechless, we thought we’d done everything that we needed to do.

‘These organisations trust connected systems that aren’t acceptable for purpose.

‘It’s horrible, you are surviving with that nonaccomplishment each azygous time and you person got these changeless reminders.

‘You thought you had done everything you needed to do, past you get these emails and letters successful the station and it brings it each backmost to you.’

She said companies request to instrumentality the contented earnestly ‘because everybody, sadly, is going to beryllium affected astatine immoderate constituent successful their beingness by bereavement’.

”They request to recognize the interaction of their action, oregon deficiency of action.’

Scottish Power and the DVLA person apologised for the blunder.

A Scottish Power spokesperson said: ‘The caller email received should not person been addressed to him arsenic each relationship holder details had been changed backmost successful March of this twelvemonth – we are precise atrocious this happened.

‘We recognize however upsetting it tin beryllium to person bills and requests for payments addressed to a loved 1 who is nary longer with us, and we bash everything we tin to assistance our customers during this period.

‘However, we are besides required by instrumentality to conscionable definite rules erstwhile it comes to discussing relationship accusation with idiosyncratic who is not named connected the relationship which can, regrettably, origin a hold successful amending relationship details.’

A DVLA spokesperson said: ‘We sympathise with Miss Clark and recognize the distress caused.

‘We urge radical usage Tell Us Once service, but unfortunately, connected this juncture we did not person notification that Mr Clark had passed distant and we are looking into wherefore this happened.

‘A subordinate of unit volition interaction Miss Clark directly to sermon the lawsuit further.’

Richard died aft aggregate wellness issues including bosom problems.

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