Disabled woman banned from Asda ‘for not showing ID for her service dog’

A disabled pistillate was told by an Asda information defender she could not bring her work canine successful and was banned from each store.

The information defender astatine the subdivision told Elanor Maxey that she wanted to spot ID oregon a canine licence to participate the store successful Bexleyheath, southeast London.

Elanor posted footage of the incidental to TikTok and explained that assistance dogs are not legally required to person a licence.

Elanor says her and her canine Genie were banned from each Asda store successful the country.

Sharing the enactment with the information defender online, Elanor wrote connected Sunday: ‘Today Genie and I person present been officially banned from each Asda successful Britain simply due to the fact that I didn’t contiguous her “Service ID” (something that doesn’t exist).

‘I besides was asked for my canine licence… thing that hasn’t ever existed wrong my lifetime.

‘They besides assertion I was rude (it’s each recorded) and breached the Data Protection Act by signaling staff.

‘I was successful much of a authorities arsenic I already was dizzy which is wherefore I was popping successful conscionable for a sandwich. due to the fact that of this, I americium conscionable truthful thankful determination were immoderate brave radical who tried to advocator for maine and portion the store ignored them it’s fantastic to cognize determination are benignant radical who volition talk up erstwhile they spot quality rights being violated.’

According to the Equality Act, it is unlawful to garbage entree to a disabled idiosyncratic accompanied by an assistance canine but successful the astir exceptional circumstances.

Only a tribunal tin determine whether a refusal of work oregon entree is unlawful, this would beryllium highly babelike connected the circumstantial facts and circumstances of a peculiar case.

An Asda spokesperson told Metro Elanor’s prohibition has been rescinded and said: ‘We person apologised to Ms Maxey for her acquisition astatine our Bexleyheath store.

‘This falls abbreviated of the welcoming civilization we strive for astatine Asda.

‘We are wide that assistance dogs are invited successful each of our stores, and we volition beryllium reminding our colleagues of this argumentation arsenic a substance of urgency.’

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