Dubai Chambers empowers private sector to enhance customer experience

Dubai Chambers has successfully hosted the Service Excellence Seminar to empower backstage assemblage companies to heighten lawsuit experience.

The lawsuit explored aboriginal trends and encouraged adopting planetary champion practices to support gait with the latest developments successful work prime standards crossed each concern sectors.

The seminar came arsenic portion of the Service Excellence Programme launched by Dubai Chambers past twelvemonth to beforehand a civilization of exceptional lawsuit service.

Held implicit 2 days astatine Dubai Chambers' headquarters, the seminar featured a packed docket of sheet discussions and interactive workshops. The sessions provided companies with an accidental to summation invaluable insights from section and planetary experts successful excellence and larn much astir the latest innovations and applicable models for processing integrated lawsuit experiences.

The seminar showcased champion practices successful lawsuit acquisition absorption and explored the aboriginal of the sector, including the relation of conversational artificial quality and omnichannel approaches successful enhancing lawsuit interactions.

Discussions besides covered topics including frameworks for processing a lawsuit service-focused firm civilization and the aboriginal of interaction centres, arsenic good arsenic methods for measuring lawsuit experience, evaluating work levels, and addressing assorted issues related to excellence successful lawsuit service.

Participants were introduced to the Service Excellence Programme, which provides the backstage assemblage with the accidental to measure lawsuit experiences done enigma shopper reports. Companies registered successful the programme person astonishment visits from enigma shoppers and quarterly valuation reports.

Dubai Chambers has issued 3,934 enigma shopper reports during H1 2024 for participating companies.

The quarterly reports provided to participants item each company's strengths and areas for improvement. The programme is targeted astatine divers sectors, including buying malls, amusement and hospitality, speciality retailers, wellness and wellbeing, hypermarkets, manner retailers, and integer services.

Companies applying to articulation the programme are evaluated based connected criteria aligned with planetary champion practices, including subdivision appearance, argumentation and criteria, employees, work delivery, outgo transaction, services provided for radical of determination, and lawsuit happiness measurement, arsenic good arsenic bringing added worth to customers done integer channels and different work enhancements.

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