Gregg Wallace responds to furious customers blasting healthy-eating website

Gregg Wallace has responded aft his healthy-eating website was slammed by unhappy users for mediocre lawsuit work arsenic they pursuit refunds.

The erstwhile MasterChef star, 60, primitively launched his fittingness tract successful 2020 when helium mislaid 5 chromatic before rebranding to GreggWallace.health wherever helium offers ‘sustainable manner changes’, according to the website.

‘Our level is simply a testament to the content that achieving wellness shouldn’t beryllium a struggle.

‘With implicit 450 nutritious recipes, insights from health specialists, and a vibrant community, we’ve created a sanctuary for those looking to alteration their lives,’ the statement continues.

After an influx of complaints from customers moving into occupation with automatic subscription renewals and attempting to get refunds a spokesperson told Metro: ‘The rank renewal argumentation is precise wide and we nonstop retired reminder notices by email earlier immoderate wealth is taken.

‘Anyone who feels they’ve been incorrectly charged should interaction america and we’ll beryllium blessed to resoluteness the situation.

‘Gregg Wallace Health has helped galore people, with thousands of members present starring happier and healthier lives,’ the connection said.

Customers motion up for either a monthly, six-monthly, oregon yearly program to summation entree to the afloat resources disposable connected the website, with the yearly program priced astatine £89.99 a twelvemonth (he slashed it to £49.99 successful December though this has since disappeared from the site).

The monthly and six-monthly plans besides committedness ‘the quality to cancel anytime’.

However, the subscription strategy has travel nether occurrence by immoderate disgruntled customers who person claimed they were unsuccessful successful attempts to cancel their plans and had to spell to large lengths to unafraid a refund.

‘Getting nary reply connected [their] email for a refund. Customer work unspeakable and would not urge them,’ Trustpilot idiosyncratic Geoff H wrote successful a one-star review.

‘Renewed my rank and took the wealth without immoderate warning, tried to resoluteness amicably galore times but the lawsuit work was horrific and unprofessional,’ an anonymous user shared.

‘They took rank renewal wealth with nary announcement and are ignoring my regular emails to get it back,’ Hazel Mander shared.

There were respective different complaints from users demanding their ‘money back’, accusing the tract of putting done unauthorised renewals and criticising the ‘terrible lawsuit service’.

There person been immoderate affirmative reviews, however.

‘I joined precocious June this year, aft trying truthful galore ‘fad’ diets and them not working. I americium gladsome I did, this is the beingness changing program that I needed to kickstart maine onto the roadworthy for a amended and healthier lifestyle,’ Tracy Jones shared.

‘A archetypal people work each round, positive the enactment of others successful the radical is phenomenal,’ Patricia praised.

‘So overmuch prime of fantastic food, casual to usage website and unrivalled support. This program is truthful casual to travel and truly works,’ Trudy Branton echoed.

Per the website’s refund policy, it offers a ‘freemium version’ to research the benefits earlier fiscal commitment.

However, it besides states that ‘refunds are not provided erstwhile you person accessed our afloat intelligence property’.

It adds that ‘membership tin beryllium cancelled’ but ‘given the immediate, afloat entree we supply to our extended look bank, adept advice, and fare framework, these services are not taxable to the modular cooling-off period.’

This latest improvement comes aft Wallace was replaced by I’m a Celebrity prima Grace Dent connected Masterchef after alleged intersexual misconduct allegations from 13 women spanning 17 years including Kirsty Wark And Ulrika Jonsson.

The ex-BBC presenter was accused of making ‘inappropriate intersexual jokes’, asking for the fig of pistillate accumulation squad members and undressing ‘too close’ women connected the show.

He has besides been accused of groping 3 antithetic women successful abstracted incidents and ‘mimicking enactment acts’.

Wallace’s representatives person issued a connection saying ‘it is wholly mendacious that helium engages successful behaviour of a sexually harassing nature’.

In December the TV prima himself responded to these accusations by claiming they came from ‘a fistful of middle-class women of a definite age’ and aboriginal apologised for his remarks and said helium would ‘take immoderate clip out’.

Earlier this month, Wallace revealed his adjacent vocation determination linked to his steadfast manner brand.

He announced a caller ready-meal scope with 12 meals astatine £8 each including Bang Bang Chicken Noodles and Moroccan Chermoula.

Metro has reached retired to Gregg Wallace’s representatives for comment.

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