Grieving couple forced to wait 3 months for Wizz Air flight refund after son died suddenly

Emma Whale, from Basingstoke, said it was "shocking" that she and her hubby James had to hold astir 3 months for a refund from WIzz Air aft they had to cancel a formation owed to the abrupt decease of their son

A grieving mates were forced to hold astir 3 months for a refund from Wizz Air erstwhile they cancelled a formation aft their lad died unexpectedly.

Emma Whale and hubby James were readying connected celebrating their 25th wedding day successful Italy successful September but their lad Marcus, 21, tragically died abruptly from a encephalon haemorrhage portion connected vacation successful France connected August 31.

The heartbroken mates had to cancel their holiday arsenic they grieved with eldest lad Rowan, 24, and they had to put to repatriate Marcus backmost to the UK earlier organising his ceremonial which took spot successful October.

The brace had booked their flights location from Rome to London with Wizz Air done an online bureau and solicitor Emma, 53, contacted the institution to petition a refund portion sending them a transcript of Marcus's decease certificate.

But they lone got the refund of £235 for the one-way formation backmost connected November 21 aft astir 3 months aft weeks of toing and froing. "It's morally reprehensible," said Emma, from Basingstoke, Hampshire.

"What could beryllium worse than losing a kid and having to leap done hoops to get a refund? It's the astir clear-cut situation.” She alleged: "We explained what we were going through.

Healthy Marcus had an undiagnosed information that had gone unnoticed passim his life. The barman, who was astir to go a vino connoisseur, had woken up feeling unwell portion connected an eight-day vacation successful Bordeaux and collapsed.

Emma received a telephone telephone portion she was astatine enactment from a French doctor who broke the quality that Marcus wasn't going to marque it and the household got connected the adjacent formation to France.

Emma claimed to What's the Jam: "Marcus has ever been beardown and healthy. He was successful the premier of his life, a normal, beauteous young antheral and helium was having a beauteous clip connected holiday. I got a telephone telephone from a French doc who said he'd had a encephalon haemorrhage and it was the gravest outcome.

"He conscionable went retired similar a light. I asked if helium would hold until we got determination and they said they would effort their best. We flew retired to France and were by his bedside that night. They did tests and helium was encephalon dead. It's a nightmare. He donated his organs and saved respective lives truthful we person that comfort.

"We're a hardworking, bully household and we've had a beauteous charmed life. I don't cognize anyone successful my ellipse who has been unfortunate capable to suffer a child. It's unspeakable but it's what destiny has dealt to us. He didn't suffer, helium conscionable went. Bad things hap to bully radical and it's perfectly atrocious but there's ever idiosyncratic worse disconnected and you person to effort and find a metallic lining."

Emma and James, 55, had planned to observe their metallic wedding day successful Tuscany wherever they had their honeymoon. After their abrupt loss, they “couldn’t imagine” leaving Rowan astatine location to spell connected holiday.

Emma said: "Aside from grieving, we had truthful galore formalities to woody with similar bringing Marcus location from Bordeaux and arranging his funeral. We perfectly could not adjacent countenance going connected holiday. We person different lad and we desperately needed to beryllium together.”

She claimed: "It mightiness not beryllium a batch of wealth but it's the principle. It's a shocking mode to behave. They request to amended their strategy truthful that different families don't person to spell done this." The hold was down to the mates booking done an online question cause and not done the hose directly.

A Wizz Air spokesperson said: "We were atrocious to perceive of the heartbreaking circumstances that led to the cancellation of the customer's trip. When presented with the due documentation, we refunded the booking's archetypal outgo method successful full, which successful this lawsuit was to the online question cause the lawsuit booked through. We ever counsel to publication straight to debar immoderate complications.""He conscionable went retired similar a light. I asked if helium would hold until we got determination and they said they would effort their best. We flew retired to France and were by his bedside that night. They did tests and helium was encephalon dead. It's a nightmare. He donated his organs and saved respective lives truthful we person that comfort.

"We're a hardworking, bully household and we've had a beauteous charmed life. I don't cognize anyone successful my ellipse who has been unfortunate capable to suffer a child. It's unspeakable but it's what destiny has dealt to us. He didn't suffer, helium conscionable went. Bad things hap to bully radical and it's perfectly atrocious but there's ever idiosyncratic worse disconnected and you person to effort and find a metallic lining."

Emma and James, 55, had planned to observe their metallic wedding day successful Tuscany wherever they had their honeymoon. After their abrupt loss, they “couldn’t imagine” leaving Rowan astatine location to spell connected holiday.