Horrified Premier Inn guest woken up by mouse scurrying over her head in the night

Francesca Fattore made 2 ceremonial complaints astir the rodent but unit failed to respond for 7 days - and lone issued a refund aft she shared the clip connected societal media

A Premier Inn impermanent had the fright of her beingness erstwhile a rodent scurried crossed her caput successful the night.

Francesca Fattore, 44, was staying astatine the chain’s Eastbourne Polegate subdivision erstwhile she was woken by the rodent. Footage past shows the pest crawling implicit her backpack and shoes earlier making its mode crossed a radiator and up the curtains.

She told us: "It was terrifying, I was accelerated dormant and abruptly felt tiny feet. I thought it was my kitten astatine archetypal but arsenic I came astir I realised I wasn't astatine home, truthful switched the airy connected and it [the mouse] jumped disconnected the furniture and started moving astir the country - I've ne'er seen thing similar it."

Francesca, who was visiting the East Sussex seaside municipality for a enactment meeting, shared the clip with the manager and made 2 ceremonial complaints. She received a effect past nighttime aft 7 days but says unit lone offered to refund her £73 booking aft she shared the clip connected TikTok.

She continued: “I consciousness the mode Premier Inn has dealt with this is awful. When I spoke to the manager astatine the edifice helium asked maine if I could person brought it with maine successful my bag!

"He made nary effort to talk to anyone astir it oregon adjacent connection maine a escaped meal aft telling him I had a two-and-a-half hr thrust home. Something similar this should beryllium dealt with arsenic a substance of urgency, it shouldn’t instrumentality a video connected societal media to marque them act."

The incidental comes days aft Premier Inn bosses predicted £300 cardinal profits and promised shareholders a bumper £2 billion.

The chain, owned by Whitbread, is the UK's largest edifice marque with much than 800 hotels.

Premier Inn was approached for comment.