'I stayed in £500 hotel in Edinburgh - I'll never get over what I could see out of the window'

A pricey Edinburgh edifice country near 1 impermanent annoyed aft they were lone fixed a presumption of a factual wall. The country acceptable the guests backmost a hefty £500 each for their stay

One edifice guest was near stunned aft a their pricey hotel country in Edinburgh near them with lone a presumption of a factual wall.

The Apex Waterloo Place Hotel successful the Scottish superior was panned by connected reappraisal connected Tripadvisor, saying that they and 3 friends had parted with £500 each for a four-night enactment during the Festival Fringe. Edinburgh is known for the celebrated show arts festival which takes spot determination each year.

High request for edifice rooms during the festival drives up the terms each year, but the guests were expecting much bang for their subordinate erstwhile they arrived successful their country to find themselves “12 inches from a factual wall” and a “tatty acceptable of aerial conditioning ducts ascending gracefully towards the different invisible sky”, according to a study successful Edinburgh Live.

The furious guests besides claimed they were “shouted at” for attempting to instrumentality to the gathering aft midnight, portion they recovered trying to unfastened the model successful their country “reminiscent of a F14 combatant pitchy readying for takeoff”.

The irate visitor, from London, began the reappraisal with: "August successful Edinburgh; the largest arts festival successful the world. An accidental to overload connected shows of each genre and an accidental for hotels to fleece their customers beyond thing they are apt to acquisition anyplace other successful the world.

"Ok, I judge that prices are higher erstwhile request is high, but you would expect a modicum of work from a 4 prima edifice charging £500 per night. Yes you did work that close £500 per night, this is not a typo.

"I wasn't expecting a heard of chaotic antelope galloping freely crossed the fiords, but neither did I expect a factual partition 12' from the window, with the lone presumption being a acceptable of tatty aerial conditioning ducts ascending gracefully to towards the different invisible sky.

"I similar caller aerial astatine nighttime and truthful would person liked to person opened the window, but the deafening gush of air, reminiscent of a F14 combatant pitchy readying for instrumentality off, alternatively scuppered this idea."

They continued to clarify a ailment was made but questioned wherefore the edifice thought it was "acceptable" successful the archetypal place. The impermanent added: "The rooms astatine the Apex are nice.

"However, the edifice is wholly devoid of immoderate character, a trait which is enthusiastically embraced by each the staff. Politeness, smiles and welcoming?

"Forget it! One evening we arrived conscionable aft midnight and got shouted astatine for trying to get into the building. At champion you are treated with disdain, but mostly with downright hostility.

"Luckily prime is connected our side. I was portion of a enactment of four, each paying £500 each per night. We volition beryllium backmost successful Edinburgh adjacent year, but hellhole volition frost implicit earlier we predominant the Apex again."

Apex has apologised, offering the reviewer a one-night enactment and said atrocious for not providing a "more suitable country initially”. Apex said the acquisition had by the guests was not up to their “high standards” and that unit would beryllium undergoing further training.

Hotel unit responded with: "We recognize your vexation regarding the country conditions and the sound from the aerial conditioning units. We apologise for the inconvenience this caused and for not providing a much suitable country initially.

"Your comments astir the presumption and the sound person been noted, and we volition code these issues with our attraction squad to forestall aboriginal occurrences. We are besides precise atrocious to perceive astir your interactions with our staff.

"Politeness and a welcoming cognition are cardinal to our service, and it is disappointing to larn that we fell short. We volition beryllium conducting further grooming to guarantee that each our squad members supply the lukewarm and affable work our guests deserve.

"Regarding the pricing, we admit that the rates during the festival play are higher owed to accrued demand. However, we hold that this should not compromise the prime of work and comfortableness we offer.

"As a motion of goodwill and to marque amends for the disappointment you experienced, we would similar to connection you a complimentary enactment for 1 nighttime connected your adjacent sojourn to Edinburgh.

"We anticipation this volition springiness america different accidental to supply you with the exceptional work that we are known for."