Oasis fans have ‘dreams crushed’ after Ticketmaster accused them of being bots

Oasis fans person said their “dreams person been crushed” aft Ticketmaster cancelled their tickets to the band’s reunion circuit accusing them of being bots.

Fans successful the UK and overseas person expressed their vexation aft the institution believed genuine fans to beryllium bots trying to acquisition tickets to Oasis Live ’25 which starts connected July 4.

The contented comes arsenic the institution is being investigated implicit Oasis summons income aft fans reported being shocked by modular tickets for the band’s reunion circuit much than doubling successful price.

At archetypal we thought this email was fake oregon a spam email, but nary it was true

Marta Bonnet, Oasis instrumentality from Spain

Several fans person received an email from Ticketmaster claiming bots were identified making their acquisition and urged customers to capable retired a signifier to rectify the issue.

One instrumentality who was excited to spot the set unrecorded with her 3 friends astatine Heaton Park successful Manchester connected July 19 said she felt “crushed” aft uncovering retired her tickets were cancelled.

Leighah Conroy, 24, from Cumbria, said her friend, who does not privation to beryllium named, purchased the tickets connected August 28 past twelvemonth but received an email from Ticketmaster connected Friday claiming it was “identified that bots were utilized to marque this purchase”.

“To accidental that we’re bots is wholly retired of bid for Ticketmaster due to the fact that we tried each time to get the tickets,” Ms Conroy told the PA quality agency.

“Our heads person been beauteous battered these past 24 hours.

“I felt sick successful the stomach. It’s a set you’ll ne'er acquisition oregon spot again and it’s been connected my bucket database for years. It conscionable feels similar my dreams person been wholly crushed.”

She said each summons outgo astir £150 portion a edifice enactment outgo £200 per idiosyncratic and a further £40 for travel.

Ms Conroy was sent a screenshot of her friend’s email which she posted connected X, formerly Twitter, successful an effort to process their contented quicker aft her person did not person a effect from the institution astir their tickets.

She described the company’s handling of the concern arsenic “totally outrageous”, adding: “A batch of fans are wanting answers arsenic to wherefore this has happened, and we’ve conscionable got nary answers whatsoever.”

Meanwhile, a instrumentality from Spain who said she spent much than £3,000 for herself, her hubby and 2 teenage children to spot Oasis astatine Wembley connected August 3 received the aforesaid email connected Friday.

Marta Bonnet, 48, initially thought the email was fake, but aft realising it was from Ticketmaster she said she does not mean to acquisition tickets from the institution successful the future, contempt being a loyal customer.

It's a set you'll ne'er acquisition oregon spot again and it's been connected my bucket database for years. It conscionable feels similar my dreams person been wholly crushed

Leighah Conroy, Oasis instrumentality whose tickets were cancelled

“At archetypal we thought this email was fake oregon a spam email, but nary it was true,” the lawyer from Tenerife successful the Canary Islands told PA.

“We usually usage Ticketmaster to bargain our tickets… But now, however tin I spot this leafage which is expected to beryllium the authoritative page? I truly can’t judge what has happened.”

Ms Bonnet said she felt “shocked past angry” and spent astir 5 hours trying to liaise with Ticketmaster via email and nonstop connection connected X astir the issue.

She criticised Ticketmaster for penalising genuine fans for issues relating to bot accounts.

“I cognize determination are a batch of platforms trying to usage bots to resell the tickets, but determination indispensable beryllium different mode to instrumentality power of this situation, which is not to instrumentality (it retired on) each the radical that are buying the tickets successful a ineligible form,” she said.

Ms Bonnet managed to acquisition 4 premium tickets for conscionable implicit £1,000 past August and spent astir £2,082 (2,000 euros) connected accommodation and flights, but said it is improbable she volition beryllium refunded for her level tickets.

Ms Bonnet said she and her household volition apt support their level tickets to the UK but added “being determination portion Oasis is playing and you’re not there” could sour the trip.

A spokesperson from Ticketmaster said: “Anyone who has been contacted and believes a refund was made successful mistake has been sent a signifier to capable successful for the tour’s promoters to review.”