Outrageous reason Southwest Airline's gate agent attacked cancer patient

2 hours ago 1

By Rachel Bowman For Dailymail.Com

Published: 22:15 EDT, 19 September 2024 | Updated: 23:16 EDT, 19 September 2024

A Connecticut man undergoing chemotherapy for cancer attraction claims a Southwest Airlines gross cause attacked him and refused to travel the company's 'extra seat' policy.

David Ford filed a suit against the airline, alleging a gross cause accused him of not being disabled and snatched his cellphone retired of his manus erstwhile helium recorded the altercation.

The antheral said helium purchased an other spot for his formation from Hartford to Baltimore, Maryland connected June 12 due to the fact that helium is dealing with the broadside effects of crab and has to often alteration positions and determination astir the compartment during flights.

Southwest's other spot policy allows those who encroach upon immoderate portion of the neighboring spot to bargain an further summons to usage the abstraction for themselves.

'The acquisition of further seats serves arsenic a notification of a peculiar seating petition and helps america guarantee we tin accommodate each Customers connected the flight. Most importantly, it ensures that each Customers onboard person entree to harmless and comfy seating,' the institution argumentation said.

A Connecticut antheral undergoing chemotherapy alleged gross agents questioned his disablement and physically attacked him

'If you take to acquisition an other seat, spot a Customer Service Agent astatine the gross to get a Seat Reserved papers for the further spot purchased.' 

Ford said successful the suit erstwhile helium attempted to cheque astatine the table a gross cause said to him 'you don't look handicapped' and 'why bash you deliberation you are entitled to person a 2nd seat?'

He claimed the gross cause refused to contented the other summons helium had already purchased and demanded to cognize what his aesculapian information was. 

Ford demanded to speech with the supervisor and began signaling his enactment connected his phone. 

A 2nd gross cause joined successful and told Ford, 'you ain't getting an other spot connected my watch,' according to the lawsuit.

When the 2nd cause noticed the antheral was recording, Ford claimed the idiosyncratic climbed implicit the luggage weighing presumption to intimidate him and said 'stop signaling oregon helium volition telephone the police.'

Southwest's other spot argumentation allows those who encroach upon immoderate portion of the neighboring spot to bargain an further summons to usage the abstraction for themselves

While they were waiting for the constabulary to arrive, the antheral said the cause 'physically ripped' the telephone from his manus and demanded to cognize his password truthful the video could beryllium deleted.

Eventually a supervisor arrived and issued Ford tickets for some seats helium purchased and was capable to committee his flight.

However, Ford said erstwhile helium was connected the level the 2nd gross cause came connected and sat adjacent to him demanding helium delete the video from his telephone - which helium refused to do.

Ford is suing Southwest Airlines successful national tribunal demanding an magnitude to beryllium determined astatine proceedings for compensatory damages, punitive damages and ineligible fees.

DailyMail.com contacted Southwest Airlines and Ford for remark connected this story. 

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