Pensioner 'gobsmacked' after Butlin’s refuses to let him book stay

A pensioner was informed helium could not sojourn Butlin's successful Skegness connected his own, and was adjacent told that if helium attempted to sojourn the edifice alone, helium would beryllium refused entry

A pensioner has been barred from visiting Butlin's edifice during the week owed to going solo.

Malcolm, 85, from Patcham, East Sussex, was "gobsmacked" to observe helium was blocked from visiting his favourite Butlin's edifice during the week due to the fact that helium was going alone. Upon calling the company's tract successful Skegness to enquire astir a fewer nights astatine the resort, helium was informed that solo travellers were lone invited astatine the weekends.

Malcolm was shocked to observe this, and peculiarly upset arsenic helium and his household had been travelling to and staying astatine the Butlin's edifice for years. In a statement, Butlin's said: "We don't let azygous travellers connected our household breaks unless they are linked to a booking wherever children are besides connected the break."

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The mid-week enactment Malcolm was hoping to spell connected would person outgo £75, but if helium went astatine the play — erstwhile helium was technically allowed to beryllium determination connected his ain — it would person acceptable him backmost astir £300. Malcolm was lone readying connected heading to the edifice alone, arsenic his woman had had crab for the past 7 years truthful was incapable to question and his lad had utilized up each his yearly permission astatine work. He besides offered to wage the edifice a supplement but was told that it was not possible.

Malcolm was besides told that if helium booked for 2 radical but the 2nd idiosyncratic could not attend, helium would beryllium refused entree to the resort. Malcolm told BBC Radio Sussex: "I was amazed erstwhile I was told this. I've been to Butlin's before, adjacent the Skegness one. I bask my trips to Butlin's - the amusement successful the evening is bully and a bully play to stay. I asked if they tin waive the rules for older solo travellers but I was told no."

A Butlin's spokesperson stated: "Our household breaks are the lone ones that tally midweek."

Malcolm said helium had present booked an alternate travel connected his own.

Earlier this year, Butlin's launched caller premium lodges astatine its Skegness site, welcoming guests successful clip for the May fractional term. The caller Maple Walk colony is disposable to guests connected household breaks and Big Weekenders. The lodges are little than five-minutes from the bosom of the edifice and the colony includes a caller play area. Each lodge sleeps a maximum of six guests.

In September, Butlin's successful Bognor Regis opened a £15 million, 50,000 quadrate foot, indoor enactment centre called PLAYXPERIENCE. The caller enactment centre features a assortment of cutting-edge experiences, each nether 1 extortion including VR gaming, precocious tech mini play and flight rooms for younger property groups.