Prime Ministers, Ministers, and Experts: Digital Transformation is Reshaping Government Services

• Prime Minister of Montenegro: Investing successful integer translation indispensable beryllium portion of a broader committedness to information and resilience.

• Saud bin Sultan Al Qasimi: Digital translation should beryllium fundamentally human-centric.

• Estonian Minister of Economy and Industry: We person achieved a unsocial milestone by making 100% of our authorities services disposable online.

• Anna Ikonen: We leverage exertion to amended services and heighten ratio done collaboration with stakeholders.

• Huda Al Hashimi: Improving people's lives done innovation and artificial quality to guarantee astute and flexible authorities services.

• Mohammed bin Taliah: Emerging technologies are reshaping however governments run and present services.

• Uzbekistan’s Minister of Digital Technology: Partnerships betwixt governments and tech companies are indispensable for enhancing the integer concern environment.

• Head of Azerbaijan’s Government Service Agency: The Asian work exemplary relies connected work integration and innovation to streamline procedures.

During the Government Services Forum astatine the World Government Summit 2025, ministers, officials, and experts emphasized that integer translation and technological innovation are cardinal pillars reshaping the aboriginal of authorities services. They highlighted the important relation of partnerships betwixt governments and the backstage assemblage successful enhancing work ratio and sustainability.

Participants discussed the relation of artificial quality and data-driven governance, emphasizing the request to equilibrium innovation with privateness extortion portion fostering spot and transparency successful information usage. They agreed that planetary practice is cardinal to gathering a sustainable and businesslike integer future.

Security, Resilience, and Transparency
His Excellency Milojko Spajić, Prime Minister of Montenegro, called for a taste displacement successful authorities operations to heighten flexibility and foster collaboration for effectual transformation. He expressed interest astir the integer divide, which hampers advancement for marginalized communities, including women. Spajić stressed the request for transparency and accountability successful authorities institutions to combat misinformation and rebuild nationalist trust, highlighting that concern successful integer translation indispensable beryllium portion of a broader committedness to information and resilience.

His Excellency Mohammed bin Taliah, Chief of Government Services successful the UAE, stated that governments are undergoing a extremist displacement wherever exertion is nary longer conscionable a instrumentality but the superior operator of aboriginal services. He emphasized that embracing innovation, technology, and collaboration enables the plan of seamless, intelligent authorities services tailored to idiosyncratic needs. He besides noted that emerging technologies specified arsenic artificial intelligence, quantum computing, and data-driven governance are reshaping authorities operations and work delivery.

Technology and Government Alliance
In a league titled "Technology and Government Alliance: Building a Smart and Sustainable Future," planetary authorities leaders and tech executives explored however strategical partnerships are transforming nationalist services and driving innovation.

Speakers included:

• Sherzod Shermatov, Minister of Digital Technology, Uzbekistan

• Mike Sicilia, Executive Vice President of Oracle Systems

• Dr. Markus Richter, Minister of State, German Federal Government

• Firas Qassous, Government Sector Leader, EY MENA

Shermatov underscored that authorities collaboration with exertion companies is indispensable for fostering a thriving integer concern environment. Sicilia pointed retired that palmy integer translation requires 3 cardinal elements: unreality infrastructure, continuous connectivity, and cybersecurity. Dr. Richter highlighted the value of government-tech partnerships successful adopting unafraid solutions that heighten integer sovereignty and planetary practice successful processing integer infrastructure.

Excellence successful Government Services
In a league titled "Excellence successful Government Services: Success Stories and Lessons Learned," Her Excellency Huda Al Hashimi, UAE Assistant Minister of Cabinet Affairs for Strategy, outlined 5 cardinal factors for achieving authorities excellence:

1. A wide strategical imaginativeness to presumption the UAE authorities arsenic the world’s best.

2. An obsession with measurement and information to acceptable goals and thrust continuous success.

3. Transparency and accountability for wide section and planetary show evaluation.

4. Capacity gathering and taste translation done extended authorities worker training.

5. Leveraging exertion to heighten authorities services.

Other speakers included:

• Erki Kildoo, Minister of Economy and Industry, Estonia

• Anna Ikonen, Minister of Local and Regional Government, Finland

• Ulvi Mehdiyev, Head of Azerbaijan’s Government Service Agency

Beyond Digital Transformation
In a league titled "Beyond Digital Transformation: The Secret to Institutional Sustainability," planetary integer translation adept David Rogers highlighted 3 large challenges facing digitalized governments and institutions:

• Resistance to alteration and organizational inertia

• Raising ambition levels and ensuring continuous development

• Rethinking the conception of integer translation for semipermanent sustainability

Human-Centered Services
In the league "Human-Centered Services: From Employee Experience to Customer Experience," Sheikh Sultan Al Qasimi, Director General of Sharjah Digital Authority, emphasized that integer translation indispensable beryllium fundamentally human-centric.

Panelists included:

• Christine Bellamy, UK Government Representative

• Inkelijda Imeraj, Albanian Government Official

• Vicky Lockett, Executive Director of Serco Experience Lab

• Kapil Raghuraman, Digital and Innovation Consulting Leader, EY MENA

Bridging the Data Utilization Gap
Participants successful the league "Harnessing the Power of Data: Challenges and Opportunities" examined however governments tin efficaciously utilize information done precocious technologies and cross-sector collaboration portion addressing captious privateness and information concerns.

Speakers included:

• Kyriakos Kokkinos, Board Member astatine the European Institute of Technology and erstwhile Minister of Innovation, Research, and Digital Policy, Cyprus

• Ali Dalloul, Chief Strategy Officer, Group 42

• Elsa Peligeowski, Head of Public Governance, OECD

• Khalil Nasrallah, Partner and Technology Consulting Leader, EY MENA

Government Technology Partnerships
In a league titled "Government Technology: Startups and Public Sector Collaboration," 4 CEOs explored however startups and governments tin collaborate to thrust work innovation:

• Ahti Yaskilainen, President of Sitra

• Manuel Kilian, Executive Director, Global Government Technology Center, Germany

• Loulou Al Khazen, Co-Founder and Managing Partner, Speed Ventures

• Ahmad Alwan, CEO, HUB71

The Future of Smart Economies
Renowned futurist and writer Brett King delivered a league titled "The Role of Future Technologies successful Developing Smart Economies by 2025," offering heavy insights into however emerging technologies volition signifier planetary economies implicit the coming decades. He outlined cardinal aboriginal trends, including artificial intelligence, wellness technology, and cistron therapy, which committedness to heighten quality life.

The Evolving Role of CIOs
In a league connected "The Evolution of Chief Information Officers: From Technology to Employee and Customer Experience," manufacture leaders discussed the cardinal displacement successful the CIO role.

Speakers included:

• Alessandro Di Luca, CIO, Merck Group

• Mats Hultin, CIO, Ericsson

• Mohammed Talba, Senior Vice President, Majid Al Futtaim Integrated Solutions

• Srinivasan Sampath, CIO, First Abu Dhabi Bank

The World Government Summit 2025, moving from February 11-13, has brought unneurotic planetary leaders, experts, and futurists. With 21 specialized forums focusing connected cardinal societal and future-oriented sectors, the acme serves arsenic an unfastened level for dialogue, interaction, and meaningful planetary practice to signifier a sustainable aboriginal for generations to come.

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