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Pune Airport has improved its presumption successful the planetary appraisal of rider satisfaction.
Pune International Airport showed a flimsy betterment successful the planetary Airport Service Quality (ASQ) rankings, moving up from 76th presumption successful the April-June 4th to 74th successful the July-September quarter, pursuing a diminution earlier this year.
With the ASQ standing expanding from 4.81 to 4.84 successful Q3, compared to the erstwhile 4th (Q2), Pune Airport has improved its presumption successful the planetary appraisal of rider satisfaction.
The Pune Airport had slipped from 71st to 76th successful the ASQ rankings during Q2 (April-June).
Out of the 31 parameters assessed successful the survey, Pune Airport showed betterment successful astir categories, including easiness of entree to the airport, easiness of navigation wrong the terminal, and walking region wrong the facility.
However, 3 parameters saw a diminution compared to the erstwhile quarter. These see the worth for wealth of the selected mode of transport (including parking facilities), waiting clip astatine border/passport control, and easiness of connecting to different flights.
On the diminution successful rankings successful the worth for wealth of the selected mode of transport parameter, Pune Airport Director, Santosh Dhoke, said, “We complaint lone Rs 60 for 30 minutes of parking, compared to different backstage airports similar Delhi and Mumbai, wherever they complaint Rs 250 for fractional an hour.”
On the waiting clip astatine border/passport control, Dhoke said that portion different airports telephone passengers 4 hours anterior to departure, successful Pune, it’s conscionable 2 hours, of which passengers typically walk 30 to 45 minutes successful the process.
“According to the work level agreement, it takes astir 30 to 45 minutes to thoroughly cheque the credentials of passengers. If we don’t bash that properly, the process of identifying passengers becomes much analyzable successful the future,” helium explained.
The quality betwixt the ASQ ratings for Q2 and Q3 is 0.03, portion the quality successful the ASQ standing for Q3 2024 compared to the MOU people is 0.13.
The MOU people acceptable for an fantabulous standing successful 2019-20 was 4.68 connected a five-point scale. “The satellite mean ASQ standing successful this 4th is 4.32, whereas Pune Airport has 4.84, indicating a overmuch amended show than the planetary average,” added Dhoke.
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