Ryanair issues apology to customers for delays and cancellations affecting holidaymakers

Travellers person been told what is happening by Ryanair (Image: Getty)

Ryanair has issued an apology to its customers pursuing respective delays and cancellations this week. The fund hose stated connected its website that these disruptions were caused by a shortage of aerial postulation power (ATC) unit and they had nary power implicit the situation.

Their apology comes aft holidaymakers going to and from Brussels were told their flights whitethorn beryllium disrupted. In a abstracted question update, Ryanair warned customers: "Affected passengers travelling to/from Brussels South Charleroi connected Fri 13 Sep person been notified via Email, Push and SMS astir the cancellations of their formation owed to section crushed handling strike.

"We regret immoderate inconvenience caused to passengers by this section crushed handling strike, which is extracurricular of Ryanair's control."

In their apology explaining the concern they say: "Ryanair, Europe’s No.1 airline, connected Fri 13 Sep apologised to its passengers for the excessive formation delays caused by European ATC unit shortages contiguous Fri 13 Sep which is affecting each European airlines."

They further explain: "ATC services, which person had the payment of nary French ATC onslaught disruption this summer, proceed to underperform (despite formation volumes being 5% down 2019 levels) with repeated “staff shortages”.

"On Fri 13 Sep, 12% of Ryanair’s archetypal question departures (65 of 534 aircraft) were delayed owed to ATC “staff shortages”. These repeated formation delays owed to ATC mismanagement are unacceptable."

In their apology, the hose said: "We apologise to our passengers for these repeated ATC formation delays which are profoundly regrettable but beyond Ryanair’s control. We promote passengers to visit atcruinedourholiday.com and request that the EU Commission instrumentality urgent enactment to amended Europe’s ATC system."