Ryanair passenger thought staff member was joking over 'ridiculous' suitcase fee

Elizabeth Keenan, 31, was flying from Dublin to London Stansted with Ryanair erstwhile she claims a unit subordinate told her the instrumentality of her suitcase was sticking retired of the sizer

A plane rider has claimed she was deed with a "ridiculous" baggage interest by Ryanair due to the fact that the instrumentality of her suitcase somewhat protruded from the size checker.

Elizabeth Keenan, who was flying from Dublin to London Stansted connected 5 November with the fund airline, said she had already paid £29 for the formation and an further £12.40 for precedence boarding. However, she was singled retired successful the boarding queue for a container measurement. Despite her luggage fitting into the sizer, a Ryanair worker insisted it was excessively ample owed to the instrumentality sticking out.

The selling nonrecreational was past forced to ammunition retired an other £50. "It's ridiculous," Elizabeth, hailing from Dublin, said. "I paid for precedence boarding and specifically bought this lawsuit due to the fact that it fits.

"When I was successful the queue, a unit subordinate asked maine to enactment my container successful the sizer. It acceptable perfectly, truthful I took it consecutive backmost out. But she said it was excessively large and I thought she was joking. Then she mentioned the instrumentality was sticking retired and I'd person to wage 60 euros. I couldn't judge she was saying it was excessively big. I had to get to London for a league truthful I couldn't not get connected the formation and I was forced to wage it. Her workfellow adjacent came implicit and apologised."

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Elizabeth alleged that different passengers with larger bags were allowed connected the formation without immoderate charge. She claimed that she had purchased the £50 suitcase specifically due to the fact that it complied with the airline's 40x20x25cm specification.

"There were tons of men with bigger cases than excavation that got connected the formation without being stopped. I'm making a ailment and I privation a refund. I tin spend to wage but a batch of radical can't and I don't person loads of money." Elizabeth slammed the other interest arsenic a currency drawback saying, "It's a wealth making scheme. It makes maine not privation to alert with Ryanair. With an added 60 euros it's not cheaper than different airlines."

It was announced earlier this week that Ryanair is readying to slash hundreds of flights from UK airports successful a determination that could impact 5 cardinal passengers.

It comes aft CEO Michael O'Leary said helium would beryllium scaling backmost the airline's operations successful Britain pursuing the Government's determination to increase the taxation connected aerial question in the caller Autumn Budget. He claimed the fund had "damaged" the nation's maturation prospects and "made aerial question overmuch much expensive". Air Passenger Duty (APD) for short-haul planetary flights volition summation by £2 for system tickets from April 1, 2026, with a overmuch higher complaint of 50% imposed connected affluent backstage pitchy owners.

A Ryanair spokesperson said: "This rider booked a precedence fare for this formation from Dublin to London Stansted (5 Nov), which allowed them to transportation a tiny idiosyncratic container and a 10kg compartment container onboard. As their compartment container exceeded the permitted size, they were correctly charged a modular gross baggage interest (€60) by the gross cause astatine Dublin Airport.”