Ryanair slammed as 'jobsworth' staff charge passenger £75 over simple error

Austin Price was flying from Bristol Airport to Krakow, Poland, connected October 4 erstwhile helium was stopped successful the queue arsenic unit asked him to enactment his suitcase successful the 'if it fits, it flies' measuring stand

Ryanair has been slammed by a holidaymaker aft "jobsworth" unit charged a rider £75 for a suitcase being "too big."

Austin Price was flying from Bristol Airport to Krakow, Poland, connected October 4 erstwhile helium was stopped successful the queue arsenic unit asked him to enactment his suitcase successful the 'if it fits, it flies' measuring stand. The 28-year-old, from Plymouth, Devon, claims that his luggage did acceptable successful the spread but the wheels did not arsenic they are 'wonky' and 'a spot stiff'.

However, the cyber information idiosyncratic was horrified erstwhile a 'rather rude' Ryanair employee told him helium would person to pay because it was excessively large - connected apical of the precedence boarding outgo he'd made to instrumentality the 10kg container connected successful the archetypal place. The holiday-maker shamed the marque online successful a post, ranting: "What benignant of f**kery is this? Just been charged £75 for a container which intelligibly fits. Sort this sh*t out."

However, Austin's ain images of his suitcase sat successful the measuring basal amusement that, portion it acceptable connected some tallness and width, the suitcase visibly stuck retired astatine the front. The evident mistake appeared to miss that Ryanair's website states 10kg bags indispensable acceptable wrong the 3 dimensions - 55 x 40 x 20cm - and his appeared to beryllium deeper than the permitted 20cm.

Ryanair pointed this retired by stating that the 'passenger's container exceeded the dimensions allowed for a 10kg compartment container and was 'correctly required to wage a modular gross baggage interest of £75'. However, Austin blames the subordinate of unit for 'trying excessively overmuch to bash his job' and doing it 'poorly'.

Austin said: "We had priority, with which you get 1 manus luggage container and 1 tiny suitcase. I utilized the aforesaid suitcase I person astir apt utilized for the past 3 years. When boarding, determination was 1 idiosyncratic [member of staff] that was alternatively rude. There was a feline that was asked to enactment his backpack successful the container and the worker's effect was that helium has an cognition problem.

"The feline had his headphones connected truthful helium did not adjacent perceive him. He seemed confused; helium had to enactment his backpack successful erstwhile it evidently fit. They person changed the [measuring] boxes now. Before, you could instrumentality the suitcase in, portion the caller ones are similar an unfastened gap, astir similar they are trying to drawback radical out.

"My suitcase was the size that acceptable successful the spread and I person a photograph of it sitting in, but due to the fact that the wheels are a spot stiff it wouldn't beryllium level due to the fact that of the value of the wheels. The wheels are not the size of the suitcase. I said it intelligibly fits successful but helium said that I person to pay.

"I thought it was lone going to beryllium astir £28 arsenic it is connected their website and I thought 'that's annoying but I'll instrumentality the hit', gave my slope details and each of a abrupt I got charged £75."

Austin believes the worker was being rude and 'trying excessively much' to bash their occupation - the explanation of a 'jobsworth'. Austin said: "I didn't get the accidental to instrumentality immoderate worldly out. I didn't get the option.

"I consciousness similar helium [the subordinate of staff] was trying excessively overmuch to bash his job. I cognize helium was trying to bash his occupation but helium did it a spot excessively overmuch and poorly. There were a fewer radical that had to wage for their luggage arsenic well. There was idiosyncratic with a tiny small pram and they had to wage also. The bulk of radical we saw connected the mode retired were connected the aforesaid formation backmost and nary 1 had to pay, not 1 person.

"It's 1 of those frustrating things, immoderate radical suffer a large portion of their spending money, immoderate radical are going connected these holidays connected a fund and tin lone spend 3 oregon 4 meals retired connected their holiday. It would beryllium amended to walk that wealth connected a bully repast with your spouse connected vacation than paying treble for luggage that you person already paid for arsenic priority."

Austin was aggravated astatine however overmuch helium was charged aft already paying for Priority boarding truthful helium could instrumentality connected the 10kg lawsuit truthful wrote an email to Ryanair complaining. However, helium claims they simply responded informing him however overmuch helium had to pay.

Austin said: "I sent an email and the effect was s**t. They evidently didn't work what I wrote successful the email due to the fact that the effect I got was them stating however overmuch I person to wage but that's not what I asked. I person already paid and was told that I shouldn’t person paid truthful I wanted a refund. I virtually utilized it a period agone with easyjet. I flew with Ryanair successful April with the aforesaid container and had nary issues."

However, Ryanair pointed retired that the suitcase simply didn't acceptable successful the 'fit to fly' measuring box. A Ryanair spokesperson said: "This passenger's container exceeded the dimensions allowed for a 10kg compartment container and was correctly required to wage a modular gross baggage interest of £75 to transportation a 10kg compartment container onboard."