Sky Broadband customers complain of ‘frustrating’ issue affecting YouTube & Google apps – but there’s a trick to fix it

SKY broadband customers person complained that they are struggling to get a creaseless video streams from apps similar YouTube.

Downloading apps from the Google Play Store, the Android app store, has besides been sluggish, customers person warned.

In a Sky help forum, respective customers said they had been experiencing "very prolonged buffering" and that "YouTube is truly dilatory to load and freezes".

Following a ceremonial complaint, 1 lawsuit claimed they received an email from a Sky lawsuit enactment agent, saying: "I recognize however frustrating it indispensable beryllium to acquisition difficulties accessing Google services similar the Play Store and YouTube.

"We are alert of this contented affecting aggregate users successful your area, and our method squad is actively moving to resoluteness it arsenic rapidly arsenic possible."

The contented appears to beryllium isolated to the West Yorkshire area, ISPreview reported.

Customers began complaining astir the contented astir 11 January, and the contented appears to person persisted.

Users successful the Yorkshire country said they person had to usage 4G information to entree Android apps successful the Play Store.

When utilizing information alternatively of Sky broadband, the contented appears to vanish.

"I person the nonstop aforesaid thing. YouTube app not loading videos oregon shorts. Everything other works fine," a 2nd lawsuit wrote.

"I tin spell connected mobile data, commencement the video and past it plays."

The connectivity problem does not look to beryllium isolated to Android devices, similar Google oregon Samsung phones and tablets.

Customers trying to watercourse YouTube videos connected iPhones and iPads said they person besides experienced issues.

Most different services look to beryllium moving arsenic normal.

Sky's routers don't look to beryllium causing the issue, ISPreview noted.

Customers utilizing some Sky and third-party hardware person reported issues, suggesting it is not owed to the routers.

The broadband supplier has besides reportedly sent engineers retired to affected customers to regenerate routers, but the occupation has continued.

What's the fix?

Sky hasn't issued a ceremonial hole to affected customers yet.

Fortunately, determination is simply a reasonably elemental workaround.

Using a Virtual Private Network (VPN) app avoids pushing your net postulation implicit to Sky - which means apps similar YouTube and the Google Play Store volition work.

The Sun has contacted Sky for comment.