Tesco shopper handed apple crumble as bizarre 'not even close' substitute item

Shoppers tin take whether oregon not they would similar a substitution for an unavailable item

A Tesco shopper was near confused astatine the substitution point recommended to them for their online shop. The baffled lawsuit messaged the supermarket implicit X, saying: "Just truthful you cognize for the substitution algorithm successful the aboriginal these are not adjacent to being the aforesaid thing."

They shared an representation of the substitution item, with their archetypal bid being the Tesco Finest Dine In Green Vegetable Medley 200g. The supermarket had suggested a alternatively antithetic mode for the lawsuit get 1 of their five-a-day effect and veg, offering them alternatively an pome crumble.

The astonishment dessert point was besides successful the Tesco Finest line, with the aforesaid terms astatine £3. Tesco replied to the customer, apologising for what had happened and encouraged them to nonstop connection them with their afloat name, relationship email code and bid number, truthful the contented could beryllium resolved.

Giving much accusation successful effect to this case, Tesco said that the immense bulk of its online orders are completed arsenic ordered with nary request for substitutions. Customers tin take whether oregon not they would similar a substitution if they can't get the precise point they want, and the supermarket volition effort to find thing adjacent oregon amended than the archetypal item.

Shoppers are emailed a transcript of their receipt earlier the transportation arrives which includes accusation astir substitutions, the prices for each point and the full terms paid. There is nary other complaint for substitutions and the lawsuit volition lone beryllium charged the terms of the archetypal point adjacent if the substitution is much expensive.

When your buying is delivered, if you spot an incorrect oregon unsuitable substitution, you tin garbage to instrumentality the item. Another online shopper with Tesco had an unpleasant astonishment precocious erstwhile they received a packet of Ibuprofen that had seemingly been tampered with.

They shared an representation of a tablet container and 2 eight-tablet strips of Ibuprofen tablets, 1 with 4 tablets missing and the different with 2 tablets missing. The representation besides contained 2 six-tablet strips of Paracetamol, 1 of which was unused portion the different had 5 tablets missing.

A spokesperson for Tesco said: "We were atrocious to perceive astir this and issued a refund to the customer. We person besides asked the store to look into what happened."