The UK's 'worst' railway station revealed as customers 'left in tears'

A large London terminus is ranked astatine the apical of the UK's 'worst' stations (Image: Getty)

The UK's "worst" railway presumption for commuters has been revealed arsenic customers are affected by delays astatine important interchanges.

A caller disruption calculator has suggested that a large presumption successful London is the worst UK presumption for delays.

The instrumentality works retired however apt passengers are to look cancellations oregon delays, based connected their accomplishment and departure stations, utilizing obstruction travel information from 660 routes and 50 stations betwixt July and December 2024.

Last year, hold repay claims reached 7.6million, according to Office for Rail and Road (ORR) data, with obstruction fares expected to beryllium accrued again successful March 2025 by 4.6%.

26% of arrivals astatine London Kings Cross - celebrated arsenic the presumption served by the Hogwarts Express successful the Harry Potter novels - were delayed by much than 5 minutes, according to research.

Manchester Piccadilly is connected the database (Image: Getty)

A reappraisal of the interchange connected TripAdvisor from Janaury 2024 was titled "awful place, atrocious staff". It read: "Travelled backmost location connected December 27th. Far excessively crowded.

"Called boarding for respective trains astatine erstwhile but didn’t unfastened the gates. Was implicit chaos. Women were carrying babies and older couples were successful tears. I’m amazed cipher was earnestly wounded oregon worse. Staff were unspeakable and had nary information for anyone."

A antithetic reviewer wrote: "The bid presumption with filthy unusable toilets. The platforms are acold from each different that means determination is nary speedy transfers."

The London terminus was followed by Manchester Piccadilly successful the rankings - 24% of its arrivals were delayed by the aforesaid time.

Liverpool Lime Street is besides included successful the list, alongside Huddersfield, York, London Blackfriars and Derby.

Kings Cross is said to beryllium the 'worst' presumption successful the UK (Image: Getty)

As good arsenic the percent of services delayed, the array besides took into relationship the percent of cancellations and mean hold times.

The "worst" commuter routes person besides been named. Peterborough to Nottingham is said to apical the list, with 39 arrivals that were much than 5 minutes late, and an mean hold clip of 7.5 minutes.

Second came Newton-le-Willows to Liverpool Lime Street. This was followed by Macnhester Piccadilly to Cardiff Central.

Stations ranked

Here's a database of the slightest reliable stations successful the UK, according to the Commuter Delays Calculator, developed by Tank.

Network Rail owns and manages King’s Cross presumption but bid services are provided by aggregate operators.

A spokesperson for Network Rail said: “While King’s Cross does person galore commuters, it is besides 1 of the country’s premier long-distance stations, with trains arriving from arsenic acold distant arsenic Aberdeen.

"In caller months services person been affected by large storms and different issues, nonetheless, we cognize however important reliability is for passengers and we are moving intimately with operators crossed the state to amended it.”