Three UK investigating wifi call issue after reports of 999 connection failures

Mobile relation Three UK has said its services person “almost returned to normal” pursuing an contented with users making calls connected Thursday, adding it is continuing to analyse reports immoderate radical were incapable to marque 999 calls.

The institution said it is present “urgently investigating” an contented its monitoring squad had picked up with calls connected done wifi pursuing the outage.

In a statement, the institution said it had seen a “normal measurement of 999 calls” beryllium connected connected Thursday, and its interior monitoring said the work is “working fully” connected Friday, but it is investigating reports from immoderate users that they had failed to beryllium connected erstwhile trying to dial 999.

The relation besides warned customers they could acquisition further work issues connected Friday arsenic Storm Eowyn hits the UK and Ireland.

In a connection connected X, Three UK said: “Following an contented affecting dependable calls yesterday, services person astir returned to mean overnight.

“Our monitoring has picked up an contented with calls connected via WiFI which we’re investigating urgently.

“Today, we besides expect to spot an further interaction connected our work owed to Storm Eowyn successful immoderate areas.

“We’ve deployed other engineering resources & readying for these areas, truthful we tin bring sites that are impacted backmost online arsenic soon arsenic it’s harmless to bash so.

“A mean measurement of 999 calls were connected yesterday and monitoring confirms the work is moving afloat this morning. We proceed to analyse the tiny fig of reports we received astir 999 telephone failures.

“We apologise sincerely for the inconvenience caused by the issues connected our dependable network.”

On Thursday, DownDetector, a website that monitors outages, showed much than 10,000 radical reported problems from astir 1pm.