Warning over Las Vegas hotel adding $500 fee to guests' bill

A edifice successful Las Vegas stands accused of adding connected further fees to guests bills by saying customers person been smoking successful their room. 

A fig of radical who assertion to person stayed astatine the 2,800 country Westgate Las Vegas Resort & Casino connected the Las Vegas Strip accidental they person been slapped with a smoking interest of $500 aft fume was 'detected' successful their rooms. 

When customers combat the charges, the edifice explains however fume was sensed successful their country and however occupants are obliged to complaint a cleaning fee. 

Those who person attempted to get the edifice to region the interest aft disagreeing with beforehand table unit accidental they person past been told to quality the charges done their slope oregon recognition cards.

Those who person been charged see adjacent see customers who are non-smokers. 

Disgruntled travelers person past taken to TripAdvisor to station their disgust astatine the attraction they've received from the hotel. 

'I person ne'er been truthful furious with ridiculous charges and shady concern practices specified arsenic Westgate. This edifice is trying to complaint maine for a smoking interest of $500 dollars successful summation to my enactment due to the fact that determination was 'smoke' detected successful my room,' wrote 1 customer, Christina K, past month. 

'They are claiming that due to the fact that I was successful the country and the fume detection went off, they person to complaint maine a smoking interest and I person nary mode of disputing it different than going done my bank— AND I bash not fume nor americium I a smoker! I simply did not smoke!'

Christina said that 1 manager astatine the edifice hung up connected her portion a 2nd said determination was nary mode of removing the charge.  

However, Christina conceded, 'I fundamentally person nary mode of proving that I simply DID NOT smoke.'

Another lawsuit suggested the $500 smoking interest was good known arsenic a communal scam pulled by the hotel.

'Their ventilation strategy is rigged. Every clip I turned connected the aerial conditioner it reeked of cigaret fume bad. Everyone gets charged $500 smoking fees and they assertion their detectors are scientifically tested and 100% accurate. No 1 is claiming otherwise. It’s the mediocre ventilation. They person that spot rigged,' wrote Jay M.

The smoking interest appeared connected the measure of different erstwhile impermanent oof the hotel, Shawn H, who besides stayed astatine the spot past month.

'The absorption astatine this edifice needs to beryllium investigated for fraud with their fume detectors. I was retired astatine meal and they tried charging maine $500+ for a “smoking fee”. I don’t adjacent smoke!,' Shawn wrote.

'It is extortion and scammy. Apparently, they’ll effort to fell down “we usage this exertion and it’s accurate” contempt giving zero evidence.'

It was a acquainted communicative for different patron who stayed earlier this summer.  

'We’ve been warring a ‘smoking charge’ since then. We bash not smoke/vape ANYTHING. This was a household travel that ended sour due to the fact that of a $600 smoking charge. Managers not helpful,' added Angelica A successful reappraisal from July of this year. 

'Be precise cautious if booking here,' urged a erstwhile customer. 'While I was retired astatine the excavation I someway incurred a smoking interest adjacent though nary 1 was successful my country erstwhile it supposedly occurred. So connected apical of a $51 edifice interest I was charged $515 and I’ve ne'er smoked successful my life. Absolutely tarnished my vacation weekend.'

Another lodger besides explained however they were amazed to person been charged a smoking fee, contempt not being successful the room.

'Booked a play to spell to a shot crippled astatine the Allegiant Stadium truthful truly lone was successful the country erstwhile sleeping and getting ready. On the past time of our enactment an astir $500 complaint mysteriously charged connected our debit card. We were told during checkout that a fume detector went disconnected successful our country truthful we were being charged a smoking fee.'

In the bulk of cases seen by DailyMail.com, the edifice does not straight respond to the impermanent leaving the review, nevertheless successful 1 case, Valerie Kelterborn, a Guest Experience Manager from the edifice explained however the exertion works noting however it had been tested '1 cardinal times'.

'Our edifice country is simply a non-smoking installation that is equipped with FreshAir patented exertion successful each room.

'Widely deployed successful hotels, apartments, and different professionally managed properties, FreshAir's devices with patented PolySens® exertion observe and beryllium smoking successful unauthorized areas,' Kelterborn explained. 

'Unlike emblematic fume detectors which usage airy oregon radiation to observe wide particles (dust, smoke, steam, etc.), FreshAir sensors are the lone exertion to observe circumstantial molecules successful baccy fume and marijuana smoke.

'The accuracy of the instrumentality has been tested implicit 1 cardinal times and is wide utilized arsenic the golden modular successful the hospitality manufacture owed to the precision successful detection.'

DailyMail.com has reached retired to the edifice for further clarification connected the aggregate complaints the edifice has received.