WestJet ordered to change some reimbursement practices

A B.C. Supreme Court justice has ordered WestJet to alteration immoderate of its reimbursement practices.

The radical Air Passenger Rights took the hose to tribunal past twelvemonth seeking an injunction to artifact what it called “deceptive reimbursement policies.”

Until recently, the company’s website said home passengers could assertion up to $150 a nighttime and planetary passengers could assertion up to $200 a nighttime for hotels. It besides said passengers could assertion $45 a time for meals.

Air Passenger Rights said nary specified limits beryllium nether the law, and portion WestJet has removed the connection from its website, the radical wants the tribunal to assistance an injunction preventing WestJet from utilizing the argumentation successful nonstop conversations with customers.

The ruling from B.C. Supreme Court states that WestJet indispensable not pass immoderate bounds to reimbursement expenses to passengers.

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“The information we had to spell to specified a length, to spell to a Supreme Court justice of a state to get an injunction for what the instrumentality already says, that’s a disturbing authorities of affairs,” Air Passenger Rights president Gabor Lukacs said.

“It shows a nonaccomplishment of the national authorities to enforce the instrumentality arsenic it is written.”

Air Passenger Rights is present suing WestJet for wealth owed to passengers they accidental were misled by WestJet.