Woman issues warning to avoid popular rug cleaning device as she claims it left ‘musty smell’ and DRENCHED underlay

A WOMAN has issued a connection of informing aft utilizing a fashionable rug cleaning instrumentality she claims near a "musty smell" and drenched her underlay.

Kayla said that erstwhile she archetypal utilized the Rug Doctor machine, she was thrilled with the results, which she called "amazing".

But she past realised that the carpets were taking a portion to adust - and claims she besides noticed a "musty smell" successful her home.

So Kayla decided to assistance backmost the carpet, and recovered it was "soaking underneath".

"This is evidently wherever the smells coming from due to the fact that the underlay is conscionable soaking wet," she sighed, arsenic she showed what looked to beryllium the drenched underlay in a video connected her TikTok page.

She explained that she had decided to instrumentality a tiny conception astatine a time, to effort and "dry retired the underlay" - "just to effort and prevention it".

"I don't adjacent cognize astatine this point," Kayla said, earlier she told radical not to "get one" of the machines aft her evident failed acquisition with it.

She added successful the video caption: "Do not usage a rug doctor! this is what it has done to my carpet/underlay!"

On the B&Q website, pros from the institution explicate that the velocity astatine which a carpet dries aft utilizing the Rug Doctor "depends connected ventilation to the room, whether the country is unheated and the extracurricular temperature".

If each those factors are astatine the optimum levels, they estimation it would instrumentality astir 2 to 4 hours to dry.

"The instrumentality vacuums up astir 80% of the h2o it dispenses connected to the carpet," they added.

And the effect to Kayla's video successful the comments conception was mixed, with immoderate radical admitting they'd had akin fails erstwhile utilizing the machine.

In fact, respective of the comments came from carpet professionals, with 1 writing: "I'm a carpet fitter and I archer radical to debar carpet cleaners arsenic the harm its does.

"It takes the scotch defender wholly disconnected the carpet that protects it."

As different added: "I archer customers this each day!"

"I deliberation erstwhile washing the carpets, they are ne'er the same," a 3rd said.

"Mine person ever smelt damp afterwards."

"I had a institution bash excavation it started smelling aft a week," idiosyncratic other said.

"They came backmost and redid it, made it worse and I had to renew carpet successful the end.

"Learnt my lesson. I should person done much research."

However, others claimed it was Kayla's "user error" that had led to the carpet being "oversoaked" and the h2o going down to the underlay.

"Never had a problem," 1 wrote.

"I went implicit the carpet with an bare vessel to adust the carpet."

"This is idiosyncratic error," different said.

"You request to spell implicit loads of times to marque definite you’re getting each the excess h2o out."

"I’ve utilized a rug doc endless times and ne'er had this issue," a 3rd insisted.

When contacted for comment, a spokesperson for Rug Doctor said: "Rug Doctor has a thorough and robust process to analyse immoderate complaints we receive.

"Machines volition ever beryllium functionality tested arsenic portion of our investigations.

"The lawsuit successful question is yet to interaction us. If they privation to bash so, we volition analyse this contented with the aforesaid precocious standards each our rental enquires receive."