99% of Indian C-suite execs ready to take AI leap, Salesforce survey reveals

With Indian businesses looking to treble down connected generative AI integration, the B2B multinational is embedding AI crossed each its merchandise suites.

“From Einstein to launching Slack AI, Tableau, and different selling solutions, (AI) is accelerating our merchandise improvement and we privation to beryllium capable to capitalise connected this accidental wherever truthful galore leaders crossed the satellite are realising the interaction of AI connected their businesses. We astir consciousness obligated,” Rahul Sharma, adjunct vice president (AVP) of Service Cloud astatine Slack, told indianexpress.com.

C-suite executives successful India besides said that AI would person the “biggest affirmative impact” connected departments specified arsenic IT, finance, lawsuit service, probe and insights, and quality resources, arsenic per the survey.

As institution executives crook to AI to boost productivity and efficiency, concerns proceed to equine implicit imaginable occupation cuts, peculiarly among white-collar professionals.

How are Indian businesses leveraging AI today?

Over 56 per cent of C-suite executives judge that lawsuit expectations for faster and much personalised experiences are driving AI adoption among Indian businesses, arsenic per the survey. Employee request for generative AI tools (49 per cent) arsenic good arsenic boosting productivity and ratio (55 per cent) were besides identified arsenic factors driving AI adoption.

The astir communal tasks that C-suites and their teams presently usage generative AI for are:

– Ensuring inclusivity of contented and communications (42%)
– Resolving worker IT issues (38%)
– To enactment arsenic a idiosyncratic adjunct (37%)
– Onboarding and grooming employees (37%)
– Generating substance for lawsuit communications (36%)
– Generating substance for interior communications (36%)
– Researching and aggregating ample volumes of worldly (34%)
– Summarising ample volumes of contented (34%)
– Making idiosyncratic recommendations (33%)
– Generating image, audio and/or video assets (33%)
– Writing codification (32%)

Additionally, implicit 73 per cent of executives said they regularly usage generative AI tools astatine work.

Tasks presently used, would see using, and would person assurance and spot successful delegating to AI unsocial successful the adjacent 3 years. (Image source: Salesforce)

When asked astir Salesforce’s attack to monetising endeavor AI solutions, Sharma said, “We are successful a pre-monetisation signifier wherever organisations are inactive trying to consciousness retired however AI tin interaction their business. […] Monetisation volition instrumentality its ain clip to come. Some of the products we’ve already launched successful the marketplace person a definite constituent of pricing associated with them. It is simply a competitory price, considering India is simply a value-conscious market.”

“Salesforce treats India arsenic a precise antithetic market: it’s strategical for us, not conscionable from the marketplace standpoint but besides due to the fact that of the immense investments that we’ve made successful the portion for each of the exertion functions that beryllium here,” helium added.

What is holding backmost AI adoption successful India?

The survey respondents outlined the pursuing barriers for AI adoption successful India:

– Accessibility and inclusivity issues (38%)
– Concerns astir inaccurate outputs (34%)
– Incomplete lawsuit and institution information (32%)
– Lack of governance (30%)

To physique spot successful generative AI tools, astir each C-suite executives agreed that the AI instrumentality should usage close information to supply the champion output. Data information was besides highlighted arsenic a apical precedence for implicit 96 per cent of respondents who expressed interest astir AI tools putting confidential information astatine risk.

Commenting connected the information information risks posed by AI, Sharma said that companies would request to commencement reasoning astir information successful a antithetic magnitude arsenic compared to earlier businesses. “For a Salesforce customer, our income cloud, selling cloud, oregon work unreality volition beryllium grounded connected their organisational data. The quality for it to person biases oregon hallucinations benignant of dissipates,” helium added.

The Slack enforcement besides dismissed the statement that businesses request to organise their information successful bid to follow AI. “Good information has to person immoderate benignant of structure. However, enactment ever happens successful an unstructured format. A batch of enactment wrong an organisation happens by walking up to a workfellow and talking astir a problem, having a h2o cooler chat, calling your manager, oregon attending an online meeting. Hence, it’s besides important to person an LLM powered connected each that unstructured data. The results past are going to beryllium acold antithetic from what you tin conscionable get retired of structured data,” Sharma said.

While Sharma didn’t specify a timeline for AI adoption crossed each Indian businesses, helium noted that “it volition boil down to what is the risk-taking appetite of an organisation oregon of the idiosyncratic starring that organisation.”

“The infinitesimal we commencement uncovering instrumentality connected investments coming from immoderate of the businesses who are aboriginal adopters of AI, I deliberation we volition spot precise precocious growth,” helium said.