Air Canada near bottom of a global airline ranking. Where do others stand?

Three Canadian airlines are among those ranked successful a caller look astatine 100 planetary airlines — with Air Canada successful the bottommost 20.

The 2024 ranking by AirHelp, which is described arsenic a online work that helps passengers question compensation from airlines, looked astatine 3 main factors successful coming to an wide people specifically on-time performance, lawsuit sentiment and however businesslike airlines handled assertion compensation.

In the apical 3 were Brussels Airlines, Qatar Airways and United, portion Nouvelair, Buzz and Tunisair astatine the bottom.

Air Canada fell level into the bottommost 20 airlines with a ranking of 91 retired of 100, with AirHelp noting portion it had a precocious lawsuit opinion, its on-time show and processing of claims were lacking.

Air Transat ranked the highest astatine 36 retired of 109 with lawsuit sentiment giving it a boost, with WestJet somewhat down astatine 45.

Airlines that don’t alert overseas, similar Porter and Flair, were not included.

Tomas Pawliszyn, CEO of AirHelp, said the rankings should lone beryllium seen arsenic a “snapshot” arsenic it evaluates their strengths and wherever improvements tin beryllium made.

“There is ever scope for airlines to amended successful the rankings each year, utilizing the people to assistance usher them,” helium said successful a post.

While the ranking could beryllium adjuvant to immoderate aerial travellers, question and idiosyncratic concern commentator Barry Choi said it’s truly a substance of position due to the fact that of wherever immoderate reviews of airlines travel from those astir vocal.

“Anyone who’s dealt with the hold and is trying to get compensation, they’re going to beryllium precise vocal and understandably so,” helium said, referencing those who whitethorn person been among the respondents taking portion successful the rankings.

“It’s 1 of those things wherever consumers erstwhile they’re unhappy, and this is wholly justified, they’re going to kick a batch more. How often bash you get radical with a affirmative acquisition saying however large it is?”

In the lawsuit of AirHelp’s rankings, one-third of the wide standing came from lawsuit opinion.

The work says it ran hundreds of surveys asking travellers from much than 54 countries for opinions, with astir 20,000 rankings collected. The questions focused astir compartment crew, comfort, cleanliness, nutrient and amusement available.

However, erstwhile it comes to looking astatine rankings similar AirHelp’s successful helping to find if you volition alert connected a definite airline, Choi says there’s different factors a traveller tin see erstwhile choosing a flight, not conscionable the lowest terms oregon champion rating.

“Sometimes it’s similar a gut call,” helium said. “Think astir wherever you’re based, wherever you’re flying to, however galore craft are going to get there, however galore regular flights.”

When you cognize this information, Choi said you tin determine if you’d similar dealing with an hose that flies to your destination aggregate times a time versus erstwhile oregon doubly a week.

“The reply is obvious, adjacent if the different hose is importantly cheaper.”