As festive season approaches, Zomato and Swiggy hike platform fee on food delivery to Rs 10; customers unhappy

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Zomato, Swiggy hike level interest up of Diwali (Image source: Wikimedia Commons)

Ahead of Diwali, India’s large nutrient transportation platforms, Zomato and Swiggy, person hiked their level interest to Rs 10 considering the anticipated festive rush. Earlier, Zomato charged Rs 6 and Swiggy charged Rs 7 arsenic the level fee.

“This interest helps america wage our bills to support Zomato running. To support services during festive rush, it has accrued slightly,” a notification connected Zomato said.

However, this did not spell good with customers, who expressed their disappointment connected societal media, slamming some Zomato and Swiggy. Influencer Ravi Sutanjani raised the treatment connected X, which instantly gained traction.

“Food Ordering Started With Free Delivery, Now GST, Delivery & Packing Charges, Platform Fee. Zomato & Swiggy Does 3.5 Million Orders Daily,” Sutanjani wrote.

See here:

🚨 Swiggy Also Increased Platform Fee To ₹10

This Happened Right After Zomato’s Hike

Food Ordering Started With Free Delivery, Now GST, Delivery & Packing Charges, Platform Fee

Zomato & Swiggy Does 3.5 Million Orders Daily

— Ravisutanjani (@Ravisutanjani) October 23, 2024

Several users thronged to the remark conception with 1 saying, “People should spell backmost bully olden days of eating successful location … spot however these platforms play … they are conscionable catching america connected close clip with festive season.” Another idiosyncratic wrote, “I person seen galore times adjacent the full charges are much than the existent nutrient prices.”

“Thats the strategy. Initially springiness everything for free, erstwhile radical usage to it, charges frees,” a 3rd idiosyncratic reacted. “Food transportation was erstwhile astir convenience, present it’s layered with fees specified arsenic GST, delivery, packing, level charges. As contention shrinks, consumers wage the price,” different idiosyncratic commented.

Zomato introduced the level interest successful 2023 astatine Rs 2 per bid portion Swiggy implemented it astatine Rs 7. The level interest introduced by some apps successful 2023 has seen a surge from Rs 2 successful 2023 to Rs 10 successful 2024.

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