Barclays customers blast firm's outage as it advises them to go to food banks for help

The delays successful fixing the Barclays IT issues, which began connected Friday, were worsened by the outage coinciding with January payday and the deadline for self-assessment taxation returns

Barclays has been blasted aft advising customers to interaction nutrient banks if they request assistance aft a major IT glitch near immoderate locked retired of their accounts.

As the outage carried connected for a 2nd time today, ample numbers of the banking giant's customers reported being near incapable to entree their money, leaving them incapable to bargain shopping, wage bills oregon retreat cash. On societal media tract X, the Barclays UK Help relationship told customers: "Are determination immoderate friends oregon household who tin connection support?".

The relationship past posted links to the Trussell Trust, a foundation that runs nutrient banks, and Citizens Advice. The proposal has led to disapproval from immoderate societal media users.

One, @sueberry1954, said: "Did Rachel from accounts thatch them however to grip customers due to the fact that this absorption from Barclays is shocking!" @Chef_Lee_, said: "Giving proposal to spell to a nutrient slope connected Friday nighttime conscionable shows however retired of interaction they are, not to notation you request a referral #BarclaysDown #Barclays."

Carla Jayne @carlajayne881 added: "Thousands of america are without Electric, gas, food, babe look yet nary 1 is making a large woody astir it? As agelong arsenic @BarclaysUK are lukewarm & fed, who cares..."

The delays successful fixing the IT issues, which began connected Friday, were worsened by the outage coinciding with January payday for galore workers and the deadline for self-assessment taxation returns, leaving immoderate incapable to marque payments to HMRC.

One upset Barclays lawsuit took to societal media to stock the interaction of the outage, writing: "Due to you Barclays I'm near without money. Had a nutrient store owed for transportation this greeting which present volition get cancelled, leaving my 4 kids with nary food. It's a gag arsenic (it is) my money." Another said: "How tin I devour and support lukewarm if I can't get to my funds?"

Barclays has said its ATMs are unaffected, but confirmed immoderate features connected its app and online banking work person been impacted, causing issues for payments some successful and retired of accounts. In a connection to customers, a connection said: "We’re truly atrocious – we’re inactive moving to hole the issues that started yesterday.

"This is taking longer than we’d similar – convey you for bearing with us. You can: Use your cards. Some customers whitethorn beryllium experiencing issues making payments – we’re moving to hole this arsenic soon arsenic we can.

"Your equilibrium whitethorn beryllium incorrect and immoderate payments you made oregon are expecting to person whitethorn not show. Please bash not marque the payments again. Please carnivore with america portion we close this. As soon arsenic we person different update, we’ll fto you cognize here."