Barclays customers facing third day of disruption

Barclays customers are facing a 3rd time of disrupted services connected Sunday pursuing an IT problem.

Online and mobile banking person been deed during the problem, which began connected Friday. The slope said radical could spot an outdated equilibrium with payments made oregon received not showing.

Customers utilizing the app connected Sunday greeting were greeted with a connection headed “Thank you for bearing with us”.

The connection said Barclays was moving to close the user’s equilibrium to guarantee it shows each payments and the contented was “taking longer than we’d similar to fix”.

The company’s presumption cheque website listed the Barclays and Barclaycard apps, online banking and services, cards, payments and transfers, branches and telephone banking arsenic areas disrupted by the problem.

The PA quality bureau understands the outage has been caused by a method contented and is not believed to beryllium related to a cyber attack.

In a connection connected Saturday, Barclays said it was “extremely sorry” it was facing “ongoing method issues” and that nary affected lawsuit would beryllium “left retired of pocket”.

A spokesperson said: “Some whitethorn proceed to spot an outdated balance, and payments made oregon received whitethorn not show. Customers should not effort to marque the outgo again.

“Customers tin usage their cards and retreat cash, usage our app and online banking, and arsenic soon arsenic these remaining issues are resolved, we’ll fto our customers know.

“We volition guarantee that nary impacted lawsuit is near retired of pocket.

“We are keeping our telephone centres unfastened for longer this play and we volition beryllium proactively contacting customers who whitethorn beryllium vulnerable”

Outage tracker Down Detector has received thousands of reports of problems, much than fractional (52%) of them for issues with mobile banking with 38% for online problems and 10% connected to paying bills.

Friday’s outage coincided with payday for galore workers and the deadline for self-assessment taxation returns.

In a statement, HMRC said it is “working closely” with Barclays to minimise immoderate interaction connected those submitting their self-assessments and that HMRC services are “working arsenic normal”.

Any issues related to the bank’s outage volition not effect successful precocious HMRC outgo penalties arsenic these bash not use until March 1, a spokesperson added.

Barclays said that its ATMs stay unaffected and that customers tin retreat currency and usage their cards to marque payments.

On societal media, Barclays has advised customers experiencing difficulties accessing their wealth to question enactment from friends and household and to interaction nutrient banks.

In effect to a idiosyncratic connected X who said her full household had nary entree to their money, arsenic some she and her hubby slope with Barclays, the bank’s UK Help X relationship replied suggesting she interaction loved ones who whitethorn beryllium capable to connection enactment and with links to a nutrient slope website.