Barclays customers 'left out of pocket' by outage get compensation message

People with Barclays accounts were incapable to entree their funds oregon usage online banking owed to a method contented implicit the play - the slope has present apologised

Barclays Bank has issued an apology to its customers pursuing a method glitch that disrupted services and payments implicit the weekend. The slope confirmed that the contented has present been resolved, and immoderate payments delayed owed to the IT occupation person been processed.

Barclays had antecedently stated that affected customers were seeing outdated balances and their payments were not being displayed. After outrage implicit the outage, the slope has said: "We are precise atrocious for immoderate disruption and volition guarantee that nary impacted lawsuit is near retired of pocket."

Computer systems astatine the immense high thoroughfare bank were crippled for days owed to an IT failure, with officials confirming it was not related to a cyber attack. The downtime caused monolithic inconvenience for customers, disrupting taxation returns, measure payments, and different captious services for its millions of customers.

A spokesperson for Barclays said: "The method contented impacting our customers connected Friday and Saturday has been resolved and delayed payments processed. Customers tin usage our app, slope online, telephone us, usage their cards and retreat cash."

With immoderate radical incapable to entree their funds for days, the UK's astir fashionable slope is present attempting to close immoderate issues faced by their 20 cardinal customers. "We are moving connected bringing balances up to day for immoderate of our customers and addressing immoderate outstanding issues," Barclays admitted.

They added: "We are keeping our telephone centres unfastened for longer this play and we volition beryllium proactively contacting customers who whitethorn beryllium vulnerable."

The banking elephantine has said that the outage was owed to a method contented and was not believed to beryllium a cyber attack, reports the Express.

Customers affected by the Barclays Bank outage, which began connected Friday, person been reassured that they volition not look fines from HMRC if the IT glitch meant they were incapable to wage their taxation measure earlier the deadline, acceptable for January 31 astatine midnight.

Brits breathed a suspiration of alleviation connected January 31 arsenic the archetypal payday since Christmas Day arrived, but the accent didn't subside for hundreds of Barclays customers owed to an IT meltdown. The method contented persisted into Saturday afternoon, leaving galore relationship holders inactive incapable to entree their funds, make, oregon person payments.

In a uncommon motion of leniency, HMRC announced that those affected by the outage who missed the midnight deadline for self-assessment taxation returns would not look a £100 fine. One Barclays customer, civilian servant Paola Mereu, 39, reportedly recovered herself successful dire straits erstwhile the bank's method issues caused her location acquisition outgo to fail, leaving her household temporarily homeless.

Speaking to the Daily Mail, she recounted: "We drove down to (West Sussex connected Friday) and we had each our things successful a moving van and were waiting extracurricular and unfortunately, astir 1 o'clock, my solicitor calls and says 'Barclays is having immoderate issues and we are incapable to implicit the sale'.

"So we sold our location - we had the wealth from that - but we were incapable to implicit the different portion of the sale, truthful we are fundamentally homeless."

With their belongings stuck successful a moving van parked connected a driveway, Mrs. Mereu and her household were forced to find impermanent accommodation with her parent successful London. Barclays has advised customers to interaction the slope straight if they judge they person a compensation claim.