Barclays faces up to 'appalling' PR disaster as payment update issued

Barclays has issued a connection to customers aft an IT glitch caused chaos for customers

Barclays is facing up to a immense backlash from customers implicit an IT fiasco arsenic it yet began to bring to a adjacent a wide outage. The slope plunged customers into chaos connected Friday greeting arsenic online and mobile banking services crashed.

After a deluge of lawsuit complaints, the banking elephantine announced this greeting that "technical problems causing disruption to Barclays services person been resolved". Now the slope is facing up to perchance the biggest PR catastrophe the steadfast has faced successful years.

The tech woes had near radical incapable to entree their accounts, portion immoderate were forced to manus backmost groceries to transportation drivers connected the doorstep. It adjacent saw a household near 'homeless' erstwhile they sold their location but recovered themselves incapable to implicit their onward acquisition owed to the work outage.

Barclays has present advised that relationship balances are being updated and immoderate 'outstanding issues' addressed. Yet spot whitethorn instrumentality longer to reconstruct for affected customers.

A spokesperson for Barclays stated: "The method contented impacting our customers connected Friday and Saturday has been resolved and delayed payments processed. Customers tin usage our app, slope online, telephone us, usage their cards and retreat cash. We are moving connected bringing balances up to day for immoderate of our customers and addressing immoderate outstanding issues."

They added: "We are precise atrocious for immoderate disruption and volition guarantee that nary impacted lawsuit is near retired of pocket. We are keeping our telephone centres unfastened for longer this play and we volition beryllium proactively contacting customers who whitethorn beryllium vulnerable."

Customers person been thrown into disarray since Friday owed to the large outage. Scrolling done societal media reveals stories of frustrated customers having to springiness up their groceries astatine the doorway arsenic they couldn't screen the cost, parents struggling to provender their children, and galore being reduced to tears.

Barclays has assured that nary 1 volition beryllium financially harmed by the strategy failure. On X- what utilized to beryllium Twitter - the slope has faced immense disapproval implicit the past 48 hours.

Customer work unit person been tirelessly replying to furious messages astir failed transactions. Brod Hart said: "I'm a concern and idiosyncratic lawsuit for 40 positive years. After the arbitrary removal of each overdraft facilities implicit the past 12 months past childish emoji filled responses to my questions regarding that. And present this. I'm buying for a caller slope this week."

Jenny Stafford lamented: "I can't marque payments to anyone due to the fact that I americium inactive waiting for my wages. I slope with Halifax but my leader is with you and payroll has been trying to wage america since yesterday. Sort it out: I request state and nutrient and petrol."

Despite Barclays indicating users could proceed to usage their cards during the outage, Shane Parkinson's acquisition suggests otherwise. He said: "Can you halt telling radical that they tin usage determination paper erstwhile you tin NOT, conscionable declined excavation online, phoned up and nary assistance astatine all. Utterly useless."

Hodd the God vented: "This is unacceptable. I can't transportation immoderate wealth to get it from a currency machine. I'm wholly stuck."

Ady Barkess was arsenic frustrated, exclaiming: "Appalling. Even erstwhile your app works, banking the unusual cheque is dreadful."

"Sort yourselves out. Rubbish."

The concern was wide mocked arsenic a "joke" with galore customers slamming the slope for its sluggish response. Adam, different user, shared his predicament: "Trying to benignant retired my car insurance. This is simply a joke! " "People person important things to wage for! Car and House insurance, Council Tax, Gas, Water and Electric. Once this is sorted EVERYONE deserves compensation."