Barclays issues message to all customers demanding compensation after outage

3 hours ago 1

Barclays has apologised to customers aft method problems caused disruption to services and payments for respective hours.

17:42, Sun, Feb 2, 2025 | UPDATED: 17:53, Sun, Feb 2, 2025

Barclays Bank London

A Barclays spokesperson said: The method contented impacting our customers has been resolved.' (Image: Getty)

Barclays Bank apologised to customers aft method problems caused disruption to services and payments implicit the weekend.

The slope said the outage has present been resolved, and payments delayed by the IT issue implicit the past fewer days person been processed.

Barclays had said affected customers were inactive viewing outdated balances and payments were not being shown.

A Barclays spokesperson said: “The method contented impacting our customers connected Friday and Saturday has been resolved and delayed payments processed. Customers tin usage our app, slope online, telephone us, usage their cards and retreat cash. We are moving connected bringing balances up to day for immoderate of our customers and addressing immoderate outstanding issues.

The spokesperson besides responded to lawsuit questions implicit compensation for immoderate losses caused.

They said: “We are precise atrocious for immoderate disruption and volition guarantee that nary impacted lawsuit is near retired of pocket.

“We are keeping our telephone centres unfastened for longer this play and we volition beryllium proactively contacting customers who whitethorn beryllium vulnerable.”

PA reported that the outage was caused by a method contented and was not believed to beryllium related to a cyber attack.

Customers affected by the Barclays Bank outage, which began connected Friday, person been reassured that they volition not beryllium fined by HMRC if the IT glitch meant they were incapable to wage their taxation measure earlier the deadline, acceptable for January 31 astatine midnight.

January 31 was the archetypal payday for galore Brits since Christmas Day, and it was besides the deadline for submitting a self-assessment taxation instrumentality to HMRC.

The IT glitch was inactive affecting hundreds of relationship holders connected Saturday day with galore inactive saying they are incapable to entree their wealth and cannot marque oregon person payments.

HMRC has besides said that those incapable to wage their taxation measure owed to the outage volition not person a £100 good for missing the midnight deadline for self-assessment taxation returns.

Invalid email

We usage your sign-up to supply contented successful ways you've consented to and to amended our knowing of you. This whitethorn see adverts from america and 3rd parties based connected our understanding. You tin unsubscribe astatine immoderate time. Read our Privacy Policy

Civil servant Paola Mereu, 39, claimed to the Daily Mail her household had been near stateless aft the outgo for their caller location had not gone through.

She said: "We drove down to (West Sussex connected Friday) and we had each our things successful a moving van and were waiting extracurricular and unfortunately, astir 1 o'clock, my solicitor calls and says 'Barclays is having immoderate issues and we are incapable to implicit the sale'.

"So we sold our location - we had the wealth from that - but we were incapable to implicit the different portion of the sale, truthful we are fundamentally homeless."

Mrs Mereu said her household are presently staying with her parent successful London with the moving van containing each their belongings parked connected the driveway.

Customers who judge they person a compensation assertion should interaction Barclays first.

IPSO Regulated Copyright ©2025 Express Newspapers. "Daily Express" is simply a registered trademark. All rights reserved.

*** Disclaimer: This Article is auto-aggregated by a Rss Api Program and has not been created or edited by Nandigram Times

(Note: This is an unedited and auto-generated story from Syndicated News Rss Api. News.nandigramtimes.com Staff may not have modified or edited the content body.

Please visit the Source Website that deserves the credit and responsibility for creating this content.)

Watch Live | Source Article