Barclays online banking and mobile app down as customers unable to check accounts on January payday

A MAJOR outage astatine Barclays has near hundreds of Barclays customers incapable to entree their accounts connected payday.

Customers person reported difficulties logging into their mobile banking app and Internet banking services.

Those needing to wage their bills oregon cheque that their wage had been paid into their slope relationship were incapable to bash truthful arsenic of 9.45am.

According to DownDetector reports, implicit 1,139 users encountered issues with the bank's online services, preventing them from accessing their accounts oregon sending payments.

More than 50% of the reported problems related to difficulties with mobile banking, portion 42% of users experienced occupation accessing Internet banking.

Frustrated Barclays customers person taken to social media to explicit their concerns.

Can I assertion compensation for the outage?

Banks don't person to wage retired compensation to customers if determination has been a driblet successful service, dissimilar how telecoms companies person to.

But if you person incurred costs arsenic a effect of work issues, it's apt you could get your money back.

For example, if a measure outgo didn't spell done arsenic a effect of an outage and you’ve been charged a interest for missing it, you should beryllium capable to assertion that wealth back.

If your credit rating has been affected by a work outage, due to the fact that you got a precocious outgo interest aft being incapable to marque a transaction, for example, you should besides support a grounds of this.

If you spoke to anyone to effort and resoluteness the problem, marque a enactment of their sanction and erstwhile you spoke to them, arsenic good arsenic astir what you discussed and what they advised you to do.

You tin find retired much details astir however to complain connected the bank's website.

It is worthy gathering grounds of your problems truthful you tin marque a ceremonial ailment to the slope directly.

What happens if my slope refuses to compensate me?

If you're unhappy with however the slope dealt with your problem, you tin interaction the free Financial Ombudsman Service (FOS).

It is an autarkic assemblage that volition see the grounds you contiguous and marque a just determination astir the enactment a slope should take.

The FOS can usually get progressive 15 days aft you've raised concerns with the bank.

In the lawsuit of an IT strategy outage astatine a bank, the FOS says immoderate compensation depends connected your circumstances and whether you mislaid retired arsenic a result.

If it thinks you did, it has the power to archer the slope to reimburse immoderate fees, charges, oregon fines you were deed with, for example, if you were incapable to marque a outgo connected a recognition paper measure oregon to your owe provider.

It could besides archer a slope to wage you for immoderate wealth you didn't receive, specified arsenic interest, if you weren't capable to wage wealth in.

If your recognition people was affected, it whitethorn archer the slope to close your recognition file.

The FOS mightiness besides archer the slope to reimburse you for immoderate other costs you had to make, specified arsenic telephone calls oregon trips to your section branch, arsenic good arsenic a outgo for immoderate inconvenience it caused.