Barclays technical issues continue more than 24 hours on from initial outage

A large IT glitch is inactive affecting Barclays much than 24 hours connected from the bank’s archetypal outage, with immoderate customers continuing to look issues receiving and making payments.

The slope has warned immoderate radical whitethorn spot an outdated equilibrium and payments made oregon received whitethorn not show.

Barclays has apologised to customers, saying they are facing “ongoing method issues that are impacting our customers’ accounts”.

“We volition guarantee that nary lawsuit is near retired of pocket,” the slope said successful a connection connected Saturday.

The outage began connected Friday, the aforesaid time arsenic January payday for galore British workers and the deadline for self-assessment taxation returns.

According to outage tracker Down Detector, thousands of customers person claimed they are experiencing issues with mobile banking, online banking and paying bills connected Saturday.

Barclays said that their ATMs stay unaffected and that customers tin retreat currency and usage their cards to marque payments.

In a statement, HMRC said it is “working closely” with Barclays to minimise immoderate interaction connected those submitting their self-assessments and that HMRC services are “working arsenic normal”.

Any issues related to the Barclays outage volition not effect successful precocious HMRC outgo penalties arsenic these bash not use until March 1, an HMRC spokesperson added.

Among those affected by the outage was civilian servant Paola Meru, 39, who said her household had been near stateless aft the outgo for their caller location had not gone through.

Mrs Meru sold her location successful Uxbridge, wherever she lived with her hubby and 2 daughters aged 1 and seven, and the household were expected to determination into their caller location successful West Sussex connected Friday.

She told the PA quality agency: “We drove down to (West Sussex connected Friday) and we had each our things successful a moving van and were waiting extracurricular and unfortunately, astir 1 o’clock, my solicitor calls and says Barclays is having immoderate issues and we are incapable to implicit the sale.

“So we sold our location – we had the wealth from that – but we were incapable to implicit the different portion of the merchantability truthful we are fundamentally homeless.

“We waited until 5 o’clock, Barclays inactive didn’t hole it, truthful we virtually person nary location and it is inactive not fixed.”

“It took america truthful agelong to get this imagination location and yesterday was meant to beryllium the happiest time of our lives and instead, we ended up homeless.”

Mrs Mereu said her household are presently staying with her parent successful London with the moving van containing each their belongings parked connected the driveway.

The household are presently successful limbo astir what to bash next, she said.

“I americium not definite if we volition incur other costs from the radical we are buying from due to the fact that we did not fulfil our portion of the declaration arsenic the wealth was meant to spell done connected Friday,” she added.

Frustrated customers person been reaching retired to Barclays enactment via societal media.

“Due to you Barclays I’m near without wealth had a nutrient store owed for transportation this greeting that present volition get cancelled, permission my 4 kids with nary nutrient it’s a gag arsenic (it is) my money,” 1 X idiosyncratic claimed.

Another added: “Well I’ve conscionable had to enactment each my buying backmost successful Tesco ne'er been truthful embarrassed successful my beingness .. arsenic can’t entree my ain money.”

Barclays issued a fig of apologies connected societal media to customers successful the aftermath of Friday’s outage.

In a connection connected Saturday, a spokesperson for the slope said: “We’re incredibly atrocious for the ongoing method issues that are impacting our customers’ accounts.

“Some whitethorn spot an outdated balance, and payments made oregon received whitethorn not show.

“We’re moving hard to hole this issue, and customers should not effort to marque the outgo again.

“Customers tin usage their cards and retreat cash, and arsenic soon arsenic these remaining issues are resolved, we’ll fto our customers know.

“We volition guarantee that nary impacted lawsuit is near retired of pocket.”

PA understands that Barclays is contacting susceptible customers to connection assistance and support, with their calls to the bank’s telephone lines being prioritised.