Brits at holiday hotspot ambushed by 'plague of bed bugs' - and hotel bosses have wild explanation

Sun-seekers person slammed the “disgusting” conditions astatine the four-star Blue Sea Puerto Resort Hotel, successful Tenerife - Martin and his woman Donna splashed retired £2,000 for a 14-night stay

Hotel bosses person blamed guests for bringing successful a “plague” aft dozens were bitten by bed bugs.

Sun-seekers person slammed the “disgusting” conditions astatine the four-star Blue Sea Puerto Resort Hotel, successful Tenerife. Some demanded to determination rooms 5 times, others switched to a antithetic hotel, and astatine slightest 25 guests person launched ineligible enactment for compensation. Many person posted photos connected societal media of insects successful furniture linen and towels. Hotel bosses admit determination is an infestation but importune the rooms are not filthy – alternatively blaming guests for bringing the bugs into the resort.

The contented was archetypal raised successful January but bookings are inactive being taken and holidaymakers accidental they are inactive uncovering the bugs successful the rooms. Aaron Coote and his spouse Tanya Hadfield, 37, suffered bites to their back, shoulders, legs, hands, and cervix erstwhile they booked a week’s interruption successful Puerto de la Cruz successful February.

Aaron, 42, from Rotherham, South Yorkshire, said: “We were bitten connected the precise archetypal night. We indispensable person been bitten much than 100 times. We woke up covered successful red, swollen bites. It was agonising. They were coming retired of the wallpaper and furniture linen. The unit didn’t look to care. They offered to frost our luggage for 3 days and moved america to a antithetic room. It wasn’t conscionable america who had problems. Other guests suffered bites and were besides moved to antithetic rooms. It ruined our vacation due to the fact that we spent the remainder of interruption successful changeless fearfulness of waking up and uncovering much bed bugs.”

Aaron, who spent £2,100 connected the all-inclusive package, added: “It was atrocious and is evidently a monolithic occupation passim the hotel. The edifice should beryllium closed down and fumigated. The full ordeal was an implicit nightmare. I was inactive uncovering caller wound marks connected my instrumentality home, and it truly has had a antagonistic interaction connected my carnal and intelligence health.”

The Mabon household returned location from the edifice successful July pursuing a two-week vacation – costing implicit £2,300. They complained to reception unit aft being bitten during the archetypal nighttime of their stay. Jean-Marie Mabon described their country arsenic “disgusting”. The 57-year-old retail supervisor said: “It’s outrageous they expect radical to wage for this filth. We were itching, and uncomfortable, and the unit conscionable shrugged america off. We’ll ne'er measurement ft successful that spot again.

Hubby Scott, 63, added: “The cleaners were successful the country astir days. How did they not announcement the country was afloat of furniture bugs? The edifice needs to beryllium unopen down but question agents are inactive sending guests to the hotel. It was unusual due to the fact that the reception was immaculate but the corridors and rooms were awful.”

Scott, from Largs, added: “It wholly ruined the vacation and we were counting down the days to erstwhile we could spell home. We disposed of the suitcases arsenic soon arsenic we got backmost due to the fact that we didn’t privation to infest our home.” Martin Ives returned from the edifice past month. He and his woman Donna Schneider, 49, paid £2,000 for a 14-night stay.

Martin, from Barnsley, South Yorkshire, said: “We person moved rooms 3 times earlier demanding that we were moved to a antithetic hotel. I was bitten a mates of times portion staying successful the archetypal country but the furniture bugs successful the 2nd country were truly bad. I woke up aft the archetypal nighttime successful determination and I was covered successful them. It was disgusting and the vacation was thing abbreviated of a disaster.

“The spot should person been unopen down portion it was fumigated. As we near 1 room, they were putting caller guests consecutive backmost into the 1 we’d conscionable left. It was awful. Eventually, they moved america to a antithetic edifice but by this clip I was covered successful bites. I ended up staying successful my country for the remainder of the vacation due to the fact that erstwhile I went out, everyone conscionable stared astatine me.” Martin, 48, added: “I person inactive got the wound present and immoderate person scarred. We shouldn’t person stayed and should person booked a formation home. It was that bad.”

Michael Walker, a spouse astatine the Holiday Claims Bureau, said: “It is profoundly concerning that holidaymakers proceed to beryllium sent to this edifice by circuit operators erstwhile they are alert of the infestation of furniture bugs. Many of our clients person reported akin experiences, suffering a important fig of bites which tin often pb to semipermanent scarring. The edifice unluckily does not look to beryllium taking this earnestly and are failing to eradicate the problem. This is much than conscionable a nuisance. Guests are enduring what tin lone beryllium described arsenic vacation torture, and they merit compensation. It’s clip for the authorities to measurement in.”

A spokesperson for the Blue Sea Puerto Resort Hotel said: “Bedbug issues are taken precise seriously. And, though determination person been cases of bedbugs successful our hotel, it is not owed to a deficiency of cleanliness, but this occupation has travel to america done the luggage of respective travellers from France and Central Europe.

“The plague came to the Canary Islands from Europe and we are trying precise hard to instrumentality attraction of it and strictly adhere to the hygiene standards and protocol successful bid to connection our guests a creaseless holiday. When they are detected successful the rooms, a strict extermination protocol is activated.