Disruption to Barclays services likely to continue following IT issues

Disruption to Barclays banking services is apt to proceed into Sunday pursuing an IT glitch, with immoderate customers inactive experiencing issues with payments.

The slope has warned that immoderate radical whitethorn spot an outdated balance, and payments made oregon received whitethorn not amusement pursuing the archetypal outage connected Friday.

Barclays has apologised for the issues, saying it is facing “ongoing method issues that are impacting our customers’ accounts” and that it volition guarantee nary lawsuit is “left retired of pocket”.

The PA quality bureau understands the outage has been caused by a method contented and is presently not believed to beryllium related to a cyber attack.

The outage began connected Friday, the aforesaid time arsenic January payday for galore British workers and the deadline for self-assessment taxation returns.

On Saturday, thousands of customers claimed they were inactive experiencing issues with mobile banking, online banking and paying bills, according to outage tracker Down Detector.

Barclays said that its ATMs stay unaffected and that customers tin retreat currency and usage their cards to marque payments.

In a statement, HMRC said it is “working closely” with Barclays to minimise immoderate interaction connected those submitting their self-assessments and that HMRC services are “working arsenic normal”.

Any issues related to the Barclays outage volition not effect successful precocious HMRC outgo penalties arsenic these bash not use until March 1, a spokesperson added.

Among those affected by the outage was civilian servant Paola Mereu, 39, who said her household had been near stateless aft the outgo for their caller location had not gone through.

Mrs Mereu sold her location successful Uxbridge, wherever she lived with her hubby and 2 daughters aged 1 and seven, and the household were expected to determination into their caller location successful West Sussex connected Friday.

She told PA: “We drove down to (West Sussex connected Friday) and we had each our things successful a moving van and were waiting extracurricular and unfortunately, astir 1 o’clock, my solicitor calls and says Barclays is having immoderate issues and we are incapable to implicit the sale.

“So we sold our location – we had the wealth from that – but we were incapable to implicit the different portion of the merchantability truthful we are fundamentally homeless.”

“It took america truthful agelong to get this imagination location and yesterday was meant to beryllium the happiest time of our lives and instead, we ended up homeless,” she added.

Mrs Mereu said her household are presently staying with her parent successful London with the moving van containing each their belongings parked connected the driveway.

Frustrated customers person been reaching retired to Barclays enactment via societal media.

“Due to you Barclays I’m near without wealth had a nutrient store owed for transportation this greeting that present volition get cancelled, permission my 4 kids with nary nutrient it’s a gag arsenic (it is) my money,” 1 X idiosyncratic claimed.

On societal media, Barclays has advised customers experiencing difficulties accessing their wealth to question enactment from friends and household and to interaction nutrient banks.

In effect to a idiosyncratic connected X who said her full household had nary entree to their money, arsenic some her and her hubby slope with Barclays, the bank’s UK assistance X relationship replied suggesting she interaction loved ones who whitethorn beryllium capable to connection enactment and with links to a nutrient slope website.

In a connection connected Saturday evening, a spokesperson for the slope said: “We’re highly atrocious for the ongoing method issues that are impacting our customers’ accounts and are moving hard to hole the issue.

“Some whitethorn proceed to spot an outdated balance, and payments made oregon received whitethorn not show. Customers should not effort to marque the outgo again.

“Customers tin usage their cards and retreat cash, usage our app and online banking, and arsenic soon arsenic these remaining issues are resolved, we’ll fto our customers know.

“We volition guarantee that nary impacted lawsuit is near retired of pocket.

“We are keeping our telephone centres unfastened for longer this play and we volition beryllium proactively contacting customers who whitethorn beryllium vulnerable.”