How IndiGo flight cancellation, delays prevented Pune techie from surprising his wife with special gift on her birthday

He had planned to get successful Pune aboriginal connected November 25 to walk the time celebrating his wife’s birthday. He had purchased a two-wheeler arsenic a astonishment acquisition for his woman and reserved a premium edifice for the occasion.

However, his plans fell isolated erstwhile IndiGo’s nonstop formation 6E 6884 from Varanasi to Pune, scheduled to depart astatine 2.40 americium and get successful Pune by 5 am, was cancelled. After filing a complaint, Anand was offered an alternate flight, but his travel became a nightmare arsenic delays piled up each hour.

“I was initially offered a formation via Delhi, but that was delayed arsenic well. Finally, they booked maine connected formation 6E 372 from Varanasi to Mumbai astatine 7 am,” Anand said. However, the Mumbai-bound formation was rescheduled to 10.30 americium and yet departed astatine 12.30 pm.

Flight circles supra Mumbai airdrome for 45 minutes

The ordeal did not extremity there. Due to a engaged runway, the formation circled supra the Mumbai airdrome for 45 minutes. Anand and his woman reached Mumbai by 3.30 p.m. and had to publication a cab to Pune. Eventually, they arrived astatine 9 pm, missing their planned celebrations entirely.

“I wanted to marque her day special, but everything fell apart. Airlines indispensable realise however their decisions impact passengers personally,” helium said.

IndiGo’s spokesperson cited atrocious upwind successful Varanasi arsenic the crushed for the cancellation, claiming passengers were notified successful advance.

‘No repast arrangements during agelong wait’

Anand, however, alleged inadequate support, including nary repast arrangements during the agelong wait.

“The full time was spent travelling, and I could not execute my plans. At the precise least, the hose should reimburse the further magnitude I spent connected travel,” Anand added.

Anand received IndiGo’s authoritative email 1 time earlier the formation cancellation. It reads, “Your formation 6E 6884 from VNS to PNQ connected 25 Nov 2024 is cancelled owed to forecasted atrocious upwind astatine Varanasi Airport. We petition you to either prime an alternate formation oregon cancel the booking for a refund without immoderate further costs… We regret the inconvenience and admit your understanding.”