IMC 2024: Reliance Jio demos PhoneCall AI, a call transcription service

First introduced astatine Reliance’s 47th yearly wide gathering successful August, this diagnostic allows Jio subscribers to usage AI to automatically transcribe telephone calls. It tin besides summarise conversations and construe them into different languages.

“This [PhoneCall AI] allows anyone to easy seizure and entree important dependable conversations, making them searchable, shareable, and understandable crossed languages — each with conscionable a fewer clicks,” Jio said.

To guarantee transparency, the institution initially claimed the work would periodically notify each parties that the telephone is being recorded. However, the IMC objection of PhoneCall AI lacked specified disclosures. Informing each participants that their speech is being recorded and transcribed by AI is indispensable to safeguarding their privacy.

How to usage PhoneCall AI

While inactive successful the investigating phase, here’s what we learned astir PhoneCall AI astatine IMC 2024. Reliance Jio subscribers volition apt request to opt successful via the MyJio app, meaning it won’t beryllium enabled by default for each users. Upon opting in, subscribers volition supply consent for their calls to beryllium recorded and stored connected Jio’s servers.

Transcript of a telephone telephone generated utilizing Jio’s PhoneCall AI feature. (Image: Karan Mahadik/The Indian Express)

To get started, users would adhd the PhoneCall AI fig (1-800-732-673) arsenic a subordinate to the ongoing call. The signaling process begins aft pressing #1 and ends by pressing #3. Approximately 2 minutes later, Jio sends the AI-generated transcript and summary of the telephone via SMS oregon WhatsApp.

The AI-generated transcription of a telephone telephone tin beryllium translated into different languages specified arsenic Kannada. (Image: Karan Mahadik/The Indian Express)

The AI-generated transcript and summary are not automatically shared with different telephone participants. Jio’s PhoneCall AI is powered by an in-house AI exemplary that reportedly achieves 90% accuracy, according to technicians astatine Jio’s IMC booth.

Potential concerns with PhoneCall AI

Jio says that recorded calls volition beryllium stored connected JioCloud successful an encrypted format, with each subscriber receiving 100 GB of escaped storage. However, it remains unclear whether recordings, transcriptions, and translations volition beryllium stored extracurricular the subscriber’s JioCloud. There is besides nary clarity connected whether these recordings volition beryllium utilized to bid Jio’s AI model.

Speaking astatine IMC 2024 connected October 15, Reliance Jio Chairman Akash Ambani emphasized the value of information localization and called connected the Indian authorities to update its information halfway policy.

AI tools similar JioBrain, Glam AR, Bharat Diffusion, AI Headshots, and Fify — a manner chatbot from Reliance-owned Fynd — were besides showcased astatine this year’s India Mobile Congress.