‘Like dabbawalas, police must seek motivation from satisfaction felt by individuals & family’

On Friday, astatine an lawsuit organised by the Delhi Police astatine the Police Headquarters successful Connaught Place, Dr Agrawal talked astir however the Dabbawalas person managed to marque error-free deliveries for the past 134 years, with seldom immoderate misplaced oregon missed deliveries. “In Mumbai, astir each dabbawalas instrumentality the section train. Yet, the trains mightiness get precocious but they don’t. They scope stations 30 minutes successful beforehand to marque definite that the deliveries are connected time. Availability is key,” helium said.

There has ne'er been a azygous onslaught by dabbawalas, contempt the debased wage and agelong moving hours, helium highlighted. “They person ne'er skipped work, adjacent if the metropolis is flooded. Traffic unit also, beryllium it festivals oregon the harsh Delhi weather, are ever connected ground,” helium said.

Some personnel, however, pointed retired that administrative differences hamper the ratio of postulation constabulary successful a mode it doesn’t for the dabbawalas. “The crushed the dabba strategy is truthful bully is that it’s a strategy created by the workers who signifier it. They recognize what’s needed. In the police, the administrative orders travel from above,” a postulation inspector attending the lawsuit said.