My car’s engine failed on the motorway and I almost crashed but I only got £3,000 compensation – it’s a joke

Q) MY Land Rover’s motor failed connected the motorway and the steadfast volition lone wage £3,000 of the £21,000 repair cost.

When I bought the car successful December 2022 for £36,000, I besides bought an extended warranty that says I tin assertion up to the worth of the car.

I person present been told the warranty volition lone wage £3,000 maximum per claim, and that my car is excessively aged to warrant a motion of goodwill. 

As the motor nonaccomplishment was nary responsibility of my own, surely Land Rover should screen each the costs of fixing my car?

Anne Butcher, Norwich

A) YOU were thrilled erstwhile you bought your 2017-plate Land Rover find for £36k successful December 2022 with conscionable 44,000 miles connected it. 

You got the car done a Land Rover dealership and bought the champion warranty available, which said it would screen up to the afloat worth of your car.

But past successful May this year, your vehicle’s motor abruptly failed connected the M11 motorway, astir causing a precise superior accident.

There had been nary informing signs connected the dashboard successful beforehand and you person nary thought what caused it. 

But that was lone the commencement of your problems.

When you reported the incidental to Jaguar Land Rover and tried to assertion connected your warranty, the steadfast said it would wage £3,000 towards the repair costs.

But present you’ve person been quoted £21,000 for the repairs, meaning you request to apical up the remaining £18,000.

You’ve checked your warranty tiny people implicit and implicit and can’t fig retired wherefore you aren't covered successful full. 

You don't judge the motor nonaccomplishment was caused by thing you did. In fact, a fig of drivers with the aforesaid Ingenium 2.0 motor person reported problems akin to yours.

You attempted to kick to the centrifugal ombudsman, but it said hold times were implicit six months and you can't hold that agelong without a vehicle.

Thankfully, erstwhile I spoke with Jaguar Land Rover, it instantly agreed to analyse your lawsuit and reopened it.

It has been a lengthy investigation, but I’m pleased to accidental the steadfast has present agreed to screen your full repair outgo and has present provided a courtesy car until yours is fixed. 

The steadfast has been successful interaction to corroborate this and said it's pleased to supply this solution - and you’re thrilled. 

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