Oppo India leads in customer satisfaction for after-sales: Survey

Oppo India has earned No. 1 presumption successful lawsuit restitution for after-sales with 62 per cent of its customers standing their in-store after-sales work arsenic ‘very satisfactory’. The survey was conducted by Counterpoint Research successful August 2024 and comprised implicit 2,000 customers. It included India’s apical 5 smartphone brands and aimed astatine measuring their after-sale work experiences. 

The survey was conducted crossed 13 Tier 1 and Tier 2 cities among customers of Oppo India, Realme, Samsung, Vivo, and Xiaomi. Oppo India emerged arsenic a front-runner with ‘very satisfied’ customers successful cardinal areas of repair quality, costs, velocity of resolution, transparency, unit expertise and multilingual communication.

“Being recognised arsenic the No. 1 marque successful India successful lawsuit restitution for after-sales is simply a validation of our efforts to present a timely, transparent, reliable and cost-efficient acquisition to our users," said Savio D’Souza, Head - Product Communications astatine OPPO India. 

After-Sales Experience: 62 per cent of Oppo India customers were ‘very satisfied’ with the after-sales work centre experience, followed by Vivo and Samsung astatine 58 per cent and 57 per cent, respectively.

Transparency: Oppo India leads successful transparency, with 78 per cent of repairs performed successful customers' presence, followed intimately by Xiaomi astatine 77 per cent.

Speed of resolution: Oppo India leads successful resolving issues for 35 per cent of its customers wrong an hour, up of Samsung astatine 34  per cent.

Repair quality: 57 per cent of Oppo India customers reported precocious restitution with prime of repair, followed by Vivo astatine 52 per cent.

Cost of fixing the issue: 51 per cent of Oppo India customers were precise satisfied with the outgo of fixing the contented with their smartphones, followed by Vivo and Xiaomi astatine 45 per cent each.

Multilingual support: 48 per cent of Oppo India customers interacted with work representatives successful languages different than English and Hindi, the highest among the brands.

Staff Knowledge: 56 per cent of Oppo India customers were precise satisfied with the cognition of the unit regarding the issue, followed by Samsung and Vivo astatine 49 per cent each.

Trustworthiness: Trustworthy” and “Genuine” are the astir fashionable words utilized to picture Oppo India.

Service centre location: Oppo India excels with the highest stock of respondents being precise satisfied with the work centre determination (51 per cent) followed by Vivo astatine 46 per cent.