Sainsbury's customers say they'll 'shop elsewhere' as huge change made to checkouts

Some customers person branded the acquisition of buying astatine the supermarket concatenation arsenic "awful aft the concatenation and person threatened to store elsewhere

Sainsbury's customers person threatened to debar the concatenation aft it made a immense concatenation to self-service checkouts astatine 1 of its stores.

The supermarket concatenation has introduced much self-service checkout to its store connected Bath Road successful Chippenham to “meet lawsuit demand”. However, according to reports from the Gazette & Herald, the determination has led to complaints from customers who reason that the existent layout has caused "big queues" astatine the manned tills.

One Sainsbury's customer, Steven Pope, told the Gazette & Herald that "half" the manned tills had been removed to marque mode for much self-service ones, starring to "big queues astatine each spot to pay". He said: "Who connected world thought this would beryllium a bully idea? Self-scan and automation person conscionable caused longer buying queues.”

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Some customers person branded the acquisition of buying astatine the supermarket concatenation arsenic "awful and person threatened to store elsewhere. Sainsbury's shopper Andy Bowman said: “I get wherefore they’re doing it… but it’s present a precise annoying and mediocre acquisition going there. I volition not usage the self-checkouts - I similar dealing with people, not machines. After 33 positive years of utilizing Sainsbury’s, I americium present earnestly reasoning of going determination else.”

Fellow Sainsbury's regular Jo Linzinger said: “It’s awful. I went determination the different time for a large shop, the queues were down the aisles for the manned tills. It’s decidedly not a large acquisition successful determination now.” Customers besides voiced fears that things could go adjacent worse successful the lead-up to Christmas.

However, others were blessed astir the instauration of much self-service checkouts. One shopper told the work that they were "fine with the mix" arsenic they similar to spell astatine their ain pace. Another Sainsbury's customer, Rob Whiting, said: “I similar the self-checkouts. I conscionable privation to get successful and retired of there; I don’t privation to basal astatine a till portion the idiosyncratic successful beforehand has a ten-minute chat.”

Sainsbury’s told the Gazette & Herald that it regularly reviewed its services crossed its stores and continues to connection serviced checkouts for those who privation them. The spokesperson added: “We regularly reappraisal the services disposable successful our stores to marque definite we connection the astir convenient acquisition for our customers. We person somewhat accrued the fig of self-service checkouts astatine our Chippenham store truthful that we tin conscionable lawsuit request for this service.

“Our colleagues are connected manus to assistance anyone who whitethorn request enactment utilizing them and we proceed to connection serviced checkouts for our customers who privation to usage them.”