Santander down leaving customers locked out of online banking and mobile app

SANTANDER customers are complaining that they are incapable to entree online and mobile banking.

More than 2,100 reported issues with the precocious thoroughfare bank's app person been logged connected Downdetector since astir 6.20am this morning.

Over 90% of the issues reported related to customers struggling with their mobile banking, 5% with payments and 3% with online banking.

People besides complained on social media and explained that they couldn't get online.

One lawsuit posted connected X, formerley known arsenic Twitter, writing: "Finally person wealth in…. Banking app down."

Another asked: "@santanderukhelp is the Santander app down?"

One X idiosyncratic replied: "’m presuming so, looking connected present tons of america having issues."

A 4th added: "Santander plz hole your app."

While 1 confused lawsuit asked: "I'm having occupation trying to log connected to my Santander mobile app... Anyone other having the aforesaid problem?"

The Sun has contacted Santander for comment.

Can I assertion compensation for an outage?

Banks aren't obliged to wage compensation to customers if there's been an outage oregon if they've experienced method issues.

But you mightiness beryllium entitled to some money back depending connected however overmuch the disruption affected you.

You'll person to contiguous grounds of however the outage negatively affected you, including immoderate other costs incurred done imaginable precocious outgo fees.

You should marque a enactment of erstwhile you were incapable to entree the services and the names of the radical you spoke to astatine the institution that suffered the outage.

You tin find much item astir however to kick to Santander connected its website.

If your slope doesn't resoluteness immoderate complaint, you tin instrumentality your lawsuit up with the Financial Ombudsman Service.

It is an autarkic assemblage which volition resoluteness immoderate issues based connected what it thinks is "fair and reasonable" depending connected the circumstances of the case.

The work tin resoluteness your contented implicit the phone, by email oregon station depending connected what champion suits you.

In the lawsuit of an IT strategy outage astatine a bank, the FOS says immoderate compensation you whitethorn person volition beryllium babelike connected your circumstances and whether you mislaid immoderate wealth arsenic a result.

If it finds the slope was astatine fault, you whitethorn spot immoderate fees, charges oregon fines reimbursed.

Do you person a wealth occupation that needs sorting? Get successful interaction by emailing [email protected].

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