Shoppers at major fashion brand furious after being banned from site for ‘excessive’ returns

SHOPPERS astatine a large manner marque person been near fuming aft being banned from the tract for "excessive" returns.

PrettyLittleThing has deactivated a fig of customers’ online accounts due to the fact that of the fig of times they person returned orders.

Baffled customers person insisted they haven't returned capable to warrant a prohibition from the retail giant.

Some of those affected person taken to social media to criticise the caller policy, with galore claiming they would instrumentality less items if the sizing of PLT apparel was much consistent.

One TikTok idiosyncratic vented her prohibition connected the level portion demanding an mentation for the bizarre sanction.

Faye said connected the societal media: "The lone crushed I instrumentality apparel is due to the fact that it's mediocre quality, it's not arsenic described connected the website, the sizing standards are atrocious - yet PrettyLittleThing inactive deliberation it's a clever determination to prohibition radical from buying from them due to the fact that they can't instrumentality to their descriptions of clothes.

She backed her assertion by displaying an email that confirmed she had been banned "in accordance with presumption and conditions" aft reviewing her "account activity".

This seemingly revealed "unusually precocious returns activity" - disallowing her from placing "any further orders".

Seeing some sides, Faye said she understood wherefore they whitethorn person wanted to clamp down connected "girls spending hundreds of pounds for contented making PrettyLittleThing hauls".

This is due to the fact that immoderate purchasers past spell and instrumentality everything, but the TikToker remained confused implicit the determination to prohibition her fixed they're an "online website".

She added: "And if you accidental something's a size 10 and it turns up fitting a size 6 miss instead, what bash you expect?"

The astir disgruntled customers are those who person paid £9.99 for PLT’s Royalty scheme, which offers escaped next time transportation and escaped returns to members. 

Fellow fuming customers took to Faye's comments to explicit their vexation connected the bizarre banning.

One idiosyncratic said: "I person an online relationship with them but I've ne'er really ordered anything, I got an email today. I deliberation it's a glitch."

Another commented: "Very real. I'm FUMING; I've virtually sent 3 orders backmost this twelvemonth retired of astir 20 orders and it's the sizing issues."

And: "I'm the benignant of idiosyncratic to bid loads of dresses for an juncture and past I'll instrumentality what I won't wear!"

Other users revealed however they had antecedently been sent the incorrect bid by PLT, and truthful don't recognize however the retailer could enactment specified a prohibition connected returns.

A disgruntled shopper said: "One clip they sent maine THE WRONG DRESS."

Another added: "I got this, fuming. It's good though erstwhile they nonstop the incorrect items successful an order, nonstop orders retired late, and instrumentality my royalty interest for the twelvemonth that I paid for."

PLT is part of the Boohoo Group and was founded by Mahmud Kamani successful 2006 arsenic an accessories-only marque that focused connected selling trendy cogwheel for cheap. 

It was co-founded and headed up by Umar Kamani, 1 of Mahmud Kamani's sons, who was the catalyst successful the brand’s celebrity entreaty .

Despite the inexpensive terms constituent of its items, PLT has executed a fig of star-studded collaborations.

These see with the likes of supermodel Naomi Campbell and a fig of sell-out collections with influencer Molly-May Hague.

PrettyLittleThing person been approached for comment.