The 'worst' UK broadband confirmed - is your internet provider on this list?

The UK's broadband has been enactment nether the spotlight erstwhile again by telecoms regulator Ofcom and determination are immoderate large winners and losers. Throughout the year, each large Internet Service Providers (ISPs) are fixed the erstwhile implicit for however galore complaints they person and though the latest stats amusement a downward trend, determination are inactive immoderate doing acold amended than others.

Coming bottommost of the heap successful the latest Ofcom figures is Sky-owned NOW with the steadfast posting a effect of 18 complaints per 100,000. That fig is rather a daze arsenic Sky's ain broadband work really came retired connected apical with the ISP scoring conscionable 5 complaints per 100,000.

It's unclear wherefore determination is specified a large quality betwixt Sky and (Sky's) NOW but Ofcom said astir of the moans had travel from users annoyed by however their complaints were handled.

Along with NOW, Virgin Media besides performed worst compared to its rivals with the fashionable supplier seeing 15 complaints per 100,000.

As we mentioned before, Sky scored the fewest moans followed by Plusnet (6 complaints per 100,000), past TalkTalk (10 complaints per 100,000) and BT (10 complaints per 100,000).

HERE ARE THE FULL BROADBAND FIGURES FROM OFCOM

SKY • 5 complaints per 100,000

PLUSNET • 6 complaints per 100,000

TALKTALK • 10 complaints per 100,000

BT • 10 complaints per 100,000

VODAFONE • 12 complaints per 100,000

EE • 14 complaints per 100,000

VIRGIN MEDIA • 15 complaints per 100,000

NOW • 18 complaints per 100,000

Ofcom doesn't conscionable cheque broadband with the regulator besides scoring Landline, Mobile and Pay-TV providers arsenic well.

Coming retired apical for TV was Sky (1 ailment per 100,000) with BT and Virgin posting little awesome scores of 9 complaints per 100,000.

HERE ARE THE FULL PAY TV RESULTS

SKY • 1 complaints per 100,000

TALKTALK • 2 complaints per 100,000

BT • 9 complaints per 100,000

VIRGIN MEDIA • 9 complaints per 100,000

Mobile users were astir annoyed by O2 (8 complaints per 100,000) with Tesco Mobile getting the slightest magnitude of gripes with 1 ailment per 100,000.

HERE ARE THE FULL MOBILE RESULTS

TESCO • 1 complaints per 100,000

EE • 2 complaints per 100,000

VODAFONE • 2 complaints per 100,000

SKY • 2 complaints per 100,000

ID MOBILE • 2 complaints per 100,000

THREE • 3 complaints per 100,000

O2 • 8 complaints per 100,000

Finally, determination was landline issues with Ultitly Warehouse (0 complaints per 100,000) and Sky (2 complaints per 100,000) performing the best.

HERE ARE THE FULL MOBILE RESULTS

UTILITY WAREHOUSE • 0 complaints per 100,000

SKY • 2 complaints per 100,000

VODAFONE • 3 complaints per 100,000

PLUSNET • 5 complaints per 100,000

TALKTALK • 5 complaints per 100,000

VIRGIN MEDIA • 8 complaints per 100,000

NOW • 10 complaints per 100,000

EE • 15 complaints per 100,000

"In the 4th from April to June (Q2 2024), complaints to Ofcom remained akin to the erstwhile 4th (Q1 2024: January to March 2024), Ofcom explained.

"Complaints astir fixed broadband, landline, and pay-monthly mobile decreased and complaints astir pay-TV stayed the same."

Commenting connected the latest figures Ernest Doku, telecoms adept astatine Uswitch.com said: “It’s encouraging to spot that the wide measurement of broadband complaints has decreased crossed astir providers. While NOW Broadband is erstwhile again the astir complained astir broadband provider, the diminution successful the fig of complaints it has received this 4th shows signs that the supplier is listening to feedback.

“Complaints among pay-monthly mobile customers are besides little - a affirmative alteration from the erstwhile quarter. It is, however, disappointing that O2 continues to beryllium the astir complained astir mobile provider, with complaints present doubly the magnitude received astatine the commencement of 2023.

“With galore providers acceptable to rise prices adjacent twelvemonth - yet again - and the caller motorboat of One-Touch Switch making broadband switching adjacent easier, providers with dissatisfied customers request to beryllium connected their toes present much than ever to debar losing customers”.