UK’s biggest credit card provider extends payments after huge Barclays outage

A CREDIT paper supplier has fixed customers an other 2 days to marque payments pursuing past week's Barclays outage.

Barclaycard confirmed the determination to The Sun but said the contented reported implicit the play had been resolved.

Thousands of radical were near incapable to log into their Barclays banking app oregon usage net banking services during the major outage.

Customers were near fuming arsenic galore were incapable to wage bills oregon cheque if their wage had been paid into their account.

The outage affected customers connected Friday and Saturday, with the slope saying the contented had been resolved connected Sunday.

But some customers said payments were missing from their accounts oregon their balances were inactive incorrect adjacent days later.

The slope told The Sun astatine the clip that though the contented had been fixed, relationship balances mightiness instrumentality longer to update.

Barclays has said each payments are present being processed arsenic normal.

"Customers tin usage our app, slope online, telephone us, usage their cards and retreat cash," a spokesperson said.

"We are moving connected bringing balances up to day for immoderate of our customers and addressing immoderate outstanding issues.

"We are precise atrocious for immoderate disruption and volition guarantee that nary impacted lawsuit is near retired of pocket. Our telephone centres and branches are unfastened and we volition beryllium proactively contacting customers who whitethorn beryllium vulnerable."

Barclays is giving customers much clip to marque their recognition paper payments arsenic not paying connected clip tin interaction your recognition score.

If you wage precocious oregon little than the minimum amount, a antagonistic people is added to your recognition file.

This tin mean you're little apt to beryllium accepted if you use for different products arsenic different companies tin spot you've missed a payment.

You besides mightiness not suffice for the cheapest deals.

As good arsenic this, you'll usually request to wage a precocious interest and mightiness suffer immoderate peculiar deals, specified arsenic a debased involvement complaint oregon whitethorn person to wage involvement connected the remaining balance.

During past week's disruption, work outage tracker DownDetector reported that implicit 5,038 individuals experienced issues with Barclays' online services.

More than fractional of the reported problems - implicit 50% - were linked to difficulties with mobile banking.

Some 42% of users reported occupation accessing net banking, portion others highlighted issues with checking their balances and processing payments.

Can I assertion compensation for the outage?

Unlike telephone companies, banks bash not person to wage compensation to customers if determination has been a driblet successful service.

However you'll beryllium apt to get your wealth backmost if you person incurred other costs arsenic a effect of work issues.

For example, if a measure outgo does not spell done due to the fact that of the outage and you are charged a interest for missing it, you should beryllium capable to assertion the wealth back.

Make definite you support a grounds if you person a precocious outgo interest and your credit rating is affected by the work outage.

You should stitchery grounds of the contented truthful you tin marque a ceremonial ailment to your slope directly.

If you talk to anyone to effort and resoluteness the contented past constitute down their sanction and erstwhile you spoke to them, what you talked astir and what they advised you to do.

You tin find much accusation astir however to kick connected the Barclays website.