Verizon outage map: See where service has been affected after millions report phones stuck in SOS mode, internet issues

2 hours ago 1

By Nikki Main Science Reporter For Dailymail.Com

Published: 16:00 EDT, 30 September 2024 | Updated: 16:05 EDT, 30 September 2024

Verizon customers were successful an uproar aft the compartment telephone carrier's service went down connected Monday morning.

The outage perchance impacted millions of customers who reported they couldn't marque oregon person calls and texts and lone had an SOS signal.

AT&T and T-Mobile faced akin challenges, with users complaining that they couldn't entree their 5G web and their telephone wouldn't link to WiFi.

Although AT&T and T-Mobile's outage appeared to beryllium contained to the Southeast Coast successful areas ravaged by Hurricane Helene, Verizon complaints soared successful the Midwest.

Verizon users crossed the federation were impacted by the outage, but the bulk were located successful the Midwest. Customers complained that their phones were acceptable connected SOS mode and they couldn't nonstop oregon person calls oregon texts

Verizon, AT&T and T-Mobile customers complained astir telephone outages connected Monday

Reports that Verizon was down began astir 9:30am ET with customers complaining their compartment work was wholly down.

Customers extending crossed the US - from Phoenix, Arizona to New York City said they were lone receiving an SOS signal.

However, those impacted look to beryllium chiefly located successful the Midwest with radical stating that the outage began astatine antithetic times for each of their household member's devices.

People crossed Indiana, Illinois and Wisconsin complained that their phones were stuck successful SOS mode which lone allows for exigency calls via satellite.

One idiosyncratic posted connected Downdetector, a tract that monitors online issues, that 'text via WiFi is not enabled for immoderate crushed and I cant entree the settings to activate it.'

Another idiosyncratic commented that they've experienced a implicit blackout successful Sacramento, California with nary entree to calls, substance oregon data. 

The compartment telephone bearer responded to immoderate comments, asking for further accusation from anyone who said their telephone was stuck successful SOS mode.

'I cognize I would stock your interest if my telephone was successful SOS arsenic well. I americium present to assistance instrumentality a look into this, and assistance find a solution.' 1 reply said.

Verizon asked the user: 'When did this contented archetypal commencement happening? Can you stock the nearest transverse streets and metropolis wherever this is happening? Please nonstop a DM.'

It remains unclear wherefore radical successful the Midwest were the astir impacted by the outage and a Verizon spokesperson told DailyMail.com that they alert of the contented and its 'engineers are engaged and we are moving rapidly to place and lick the issue.'

The institution aboriginal posted the aforesaid connection connected X. 

AT&T users reported they were likewise impacted by the outage and complained that they couldn't nonstop oregon person calls oregon texts and their phones wouldn't link to WiFi. These radical were mostly based successful areas impacted by Hurricane Helene

T-Mobile users crossed the Southeast Coast reported that they couldn't usage their 5G oregon link to WiFi

AT&T and T-Mobile customers besides reported an outage, saying they couldn't nonstop oregon person calls and texts nor could they entree their WiFi.

Those surviving successful the Southeast wherever Hurricane Helene struck past week were chiefly impacted, according to a T-Mobile spokesperson.

Heat maps connected Downdetector amusement that the bulk of idiosyncratic outage reports are stemming from parts of Florida, Georgia, Tennessee and the Carolinas - each states that were impacted by Hurricane Helene past week. 

A T-Mobile spokesperson told DailyMail.com that 'based connected accrued reports connected Down Detector related to different providers, we judge our customers whitethorn beryllium having challenges connecting with different networks.'

They added: 'Outside of immoderate areas wherever restoration is continuing from Hurricane Helene, our web is operating normally.'

However, an AT&T spokesperson claimed successful an email to DailyMail.com that the institution is not experiencing a large outage and its 'national web is operating normally.' 

They added: 'Down Detector is apt reflecting challenges our customers are having attempting to link to users connected different network.'

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