Virgin Media O2 issues urgent message to customers as service axed

Virgin Media O2 has issued a informing to customers that a cardinal work is being axed this year.

The institution has confirmed it volition power disconnected its 3G services successful the metropolis of Durham successful April 2025 arsenic portion of its semipermanent plans to supply faster and much reliable connectivity for customers.

Virgin Media O2 archetypal announced plans to axe its bequest 3G network successful 2023 successful bid to rotation retired 4G and 5G connectivity to mobile customers.

Customers don’t person to instrumentality immoderate enactment arsenic a effect of the 3G work being turned disconnected and the institution said it has already started contacting those successful Durham who don’t presently ain a 4G oregon 5G device.

The power disconnected means that anyone without a 4G oregon 5G instrumentality volition request a 4G SIM and handset from April successful bid to proceed accessing mobile data.

Any customers that don’t upgrade to a 4G oregon 5G instrumentality earlier the 3G work is axed volition inactive beryllium capable to usage dependable calls and nonstop substance messages arsenic they bash now, but they won’t beryllium capable to usage mobile data.

It means customers won’t beryllium capable to bash things similar browse the web, watercourse euphony oregon TV shows connected apps similar YouTube, Spotify oregon Netflix, oregon download files.

Virgin Media O2 said susceptible customers affected by the power disconnected person already been offered a 4G-ready instrumentality escaped of complaint to assistance them enactment connected and each different affected customers who presently person a 4G handset oregon SIM volition beryllium offered a caller instrumentality astatine a reduced price.

Customers of virtual web operators that usage Virgin Media O2’s mobile network, specified arsenic Tesco Mobile and giffgaff, volition besides beryllium impacted by the power disconnected and volition beryllium contacted straight by their provider.

The institution volition transportation retired a UK-wide 3G power disconnected pursuing Durham successful April, with the programme to beryllium completed astatine the extremity of 2025.

Jeanie York, Virgin Media O2’s Chief Technology Officer, said: “Switching disconnected 3G volition beryllium an important milestone successful the improvement of our network, enabling america to absorption our attraction and concern connected faster and much reliable 4G and 5G networks that volition present improved services for our customers.

“By starting successful conscionable 1 determination and by putting cautious monitoring successful place, we’ll minimise disruption to customers and guarantee the occurrence of this indispensable modernisation programme.

“While the immense bulk of our customers already person a 4G oregon 5G instrumentality and volition not beryllium impacted, our precedence is to supply enactment to those who request it. That is wherefore we are reaching retired straight to customers who bash not person a 4G oregon 5G-ready device, and calling those we cognize are vulnerable, to assistance them prepare.

“We volition proceed to enactment our customers arsenic we implicit the power disconnected of our 3G network.”